Key Account Director

SAFRAN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading aerospace company in Singapore seeks a Key Account Director for Total Care Service Agreement (TCSA). The role includes managing customer relationships, overseeing program performance, and ensuring satisfaction while optimizing profitability. Candidates should possess a degree, have 7-10 years of project management experience in aerospace, along with strong skills in communication, negotiation, and team leadership. Experience in international settings is advantageous. This position requires up to 30% travel.

Qualifications

• 7-10 years experience in project/program/sales management, preferably in aerospace.
• 3-5 years experience in team management.
• International work experience is a plus.

Responsibilities

• Develop and maintain customer relationships as main point of contact.
• Oversee aftermarket programs for customer satisfaction.
• Handle technical and project management issues.
• Monitor service level performance and reliability metrics.
• Communicate between airlines, Safran, and MROs.
• Monitor business plan and optimize costs.

Skills

Program/project/contract management

Inventory management

Cross-functional organization management

Communication skills

Decision-making skills

Problem-solving skills

Negotiation skills

Knowledge of IFRS 15

Education

Degree

Job description

Position Overview

The Key AccountDirector Total Care Service Agreement (TCSA) must ensure a) objectives set by the company's management and the contractual commitments made to the customer under TCSA are met

This role combines:

• management of TCSA Program manager in their role of ensuring operational duties to address the full spectrum of responsibilities in customer support, and program management, ensuring both customer satisfaction and program profitability,
• Assistance, help in the development of the TCSA services to new customer with the support of Marketing and Sales team

Department

Customer Support & Services

Reports to

VP Sales & Marketing

Travel

International and/or Domestic travel may be required: Up to 30%.

Direct Reports

Yes

Key Responsibilities

Customer Relationship and Program Management

• Develop and maintain relationships with the assigned customers, acting as the main point of contact and prepare formal internal and external reviews.
• Oversee aftermarket programs to ensure customer satisfaction and support Seats France in monitoring program profitability in line with company objectives.
• Lead advertising of TCSA benefit externally and internally.

Technical and Project Management

• Handle all technical and project management issues, managing in-service issues with support from internal stakeholders.
• Monitor service level performance and reliability metrics of seats.
• Act as a leader in consolidating various risk management plans, ensuring data reliability and accuracy.

Communication and Coordination

• Facilitate communication between airlines, Safran, and Maintenance Repair Organizations (MRO).
• Prepare and manage formal correspondence and reviews with customers per contractual agreements.
• Manage a team of TCSA program managers and a multi-disciplinary team of experts from various Safran Seats departments.

Financial and Budget Management

• Monitor business plan for existing TCSA and assist for the development of new business plan for future customers.
• Implement actions to ensure budget alignment with company objectives and policies.
• Optimize costs to increase margins while maintaining contractual KPIs.

Strategy and Compliance

• Develop Safran Seat TCSA roadmap with targeted customers, action tracker and be leader in proposing innovated solutions.
• Align TCSA strategies and management across the Safran Seats Customer Support and Services entity.
• Ensure compliance with the SAFRAN program management framework.
• Able to serve as interim General Manager of Safran Seats Asia

Experience & Qualifications

• Degree
• 7-10 years experience in project/program/sales management (preferably in an aerospace environment).
• 3 to 5 years experience in team management
• International work experience is a plus.

Skills

• Strong knowledge of program/project/contract management and inventory management.
• Proven ability to manage cross-functional organizations.
• Excellent communication, decision-making, and problem-solving skills.
• Strong negotiating skills; able to work in adversarial business environments.
• Knowledge of IFRS (International Financial Reporting Standards)15 rules and application

Additional Requirements

• Ability to elevate issues at the right time and level.
• Team player with strong interpersonal skills.
• Perseverant and resilient.