Junior IT Support Specialist

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking an IT Support Specialist to manage system integration and provide technical assistance to users. The role includes troubleshooting hardware and software issues, maintaining IT asset inventories, and ensuring proper documentation. Ideal candidates will have experience in IT support and strong problem-solving skills.

Qualifications

• Experience in IT support and system integration.
• Ability to troubleshoot hardware and software issues.
• Strong documentation skills for IT assets and configurations.

Responsibilities

• Manage system integration and provide IT support.
• Serve as the first point of contact for IT-related issues.
• Maintain accurate IT asset inventories and documentation.

Job description

Job Responsibilities

The role manages system integration, provides IT support and coordinates with relevant partners.

IT & Technical Support

• Serve as the first point of contact for internal IT-related issues, providing technical assistance to users.
• Troubleshoot basic hardware and software issues such as printer malfunctions, network connectivity, and email access.
• Assist users in resolving login and system access problems.
• Escalate more complex IT issues to senior support teams when necessary.
• Document common IT issues and resolutions to improve response times and efficiency.

Documentation & Inventory Management

• Maintain accurate IT asset inventories (hardware, software licenses, peripherals).
• Document system configurations, network diagrams, and change logs to ensure audit readiness.
• Manage IT procurement records, including purchase orders, warranty details, and disposal certificates.