Junior Customer Experience Specialist

MMC Success Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global customer service provider in Singapore is seeking an experienced Customer Service Executive and Manager. The roles involve responding to customer inquiries, managing operations, and improving satisfaction. Ideal candidates will have a diploma in Business Administration or Logistics, along with at least 2 years of relevant experience. Proficiency in MS Office and strong communication skills are essential for success.

Benefits

Competitive rewards and benefits

Career growth and development pathways

Qualifications

• At least 2 years of relevant experience in customer service, operations coordination, or administrative support.
• Strong organizational, analytical, and problem-solving abilities are required.
• Excellent interpersonal and communication skills with a professional and customer-oriented attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle and follow up on customer feedback or complaints to ensure resolution.
• Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.

Skills

Organizational skills

Analytical skills

Problem-solving abilities

Interpersonal skills

Communication skills

Proficiency in MS Office

Education

Diploma or higher qualification in Business Administration, Logistics, or a related discipline

Job description

A global customer service provider in Singapore is seeking an experienced Customer Service Executive and Manager. The roles involve responding to customer inquiries, managing operations, and improving satisfaction. Ideal candidates will have a diploma in Business Administration or Logistics, along with at least 2 years of relevant experience. Proficiency in MS Office and strong communication skills are essential for success.