IVD Service Engineer

SYSMEX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading healthcare company in Singapore is seeking an Engineer to support its range of products. The role includes planning visits, providing technical support, and managing key accounts. Candidates must have a diploma in relevant fields and 3-5 years of related experience. Strong interpersonal and problem-solving skills are essential. This position ensures high customer satisfaction through effective service delivery.

Qualifications

• 3-5 years of field service experience in In Vitro Diagnostics or medical devices.
• Experience with Hematology, Coagulation, or Urinalysis products is a plus.
• Must be PC literate.

Responsibilities

• Plan corrective and preventive action visits for Singapore customers.
• Provide technical support to local customers.
• Manage key accounts assigned.

Skills

Technical support for IT products

Analytical skills

Customer communication

Problem-solving

Team collaboration

Education

ITE or Diploma in Biomedical / Mechatronics / Electronics Engineering

Job description

Overview

Engineer for Sysmex products for local market (SG). Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.

Responsibilities

• Planning of corrective and preventive action visits for Sysmex’s Singapore customers
• Provide technical support to local (SG) customers as needed to ensure customer needs are met
• Adhere to procedures and processes to ensure department’s KPI are met
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
• Manage key accounts that are being assigned
• Review and maintain spare parts in own c-location needed to support local operations
• Provide 24hrs standby for local customers on a weekly rotational basis
• Any other matter as request by team leader

Qualifications

• ITE or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
• Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
• Prefer to have experience in handling medical devices including troubleshooting and servicing
• Must be PC literate and able to provide technical support for IT products
• Competence in interactive communication, problem solving and decision making
• Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
• Conduct with professionalism with strong interpersonal skills and customer focused
• Positive working attitude with a sense of urgency and result oriented
• Able to work independently as well as an effective team player
• Work location: Eunos