IT System Support

SAMSUNG REINSURANCE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology firm located in Singapore is looking for an IT Support Specialist to manage and maintain computer systems and networks. You will be responsible for troubleshooting performance issues and ensuring compliance with IT policies. The ideal candidate should have a diploma in IT or related fields, along with at least 2 years of experience in IT system support. Strong problem-solving skills and teamwork abilities are essential for success in this role.

Qualifications

• At least 2 years' experience in IT system support.
• In-depth knowledge of computer hardware, software, and network.
• Good knowledge of system security and MS SQL database.
• Strong technical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Install, configure and maintain computer systems, networks and IT equipment.
• Monitor system performance and troubleshoot outages or performance issues.
• Respond to IT security vulnerabilities and cyber incident notifications.
• Respond to service issues and requests and resolve logged errors in a timely manner.
• Monitor quality of work performed by outsourced vendors.
• Maintain and update the company website.
• Manage user accounts, access rights, and permissions.
• Support network connectivity.
• Acquire IT assets.
• Administer and manage IT inventories.
• Lead IT audits and BCP.
• Ensure compliance with IT policies, security standards, and best practices.
• Backup for applications and database support tasks.

Skills

Troubleshooting

Hardware

Laptops

Interpersonal Skills

ISO

Problem Solving

Administration

Information Technology

Computer Hardware

SQL

Problem Management

Configuration Management

Networking

System Administration

Audits

ITIL

Technical Support

Education

Diploma in Information Technology, Computer Science or related field

Job description

Roles & Responsibilities

Primary responsibilities include, but are not limited to:

• Install, configure and maintain computer systems, networks and IT equipment
• Monitor system performance and troubleshoot outages or performance issues
• Respond to IT security vulnerabilities and cyber incident notifications
• Respond to service issues and requests and resolve logged errors in a timely manner
• Monitor the quality of work performed by outsourced vendors to ensure it meets company standards
• Maintain and update the company website
• Manage user accounts, access rights, and permissions
• Support network connectivity
• Acquire IT assets
• Administer and manage IT inventories
• Lead IT audits and BCP
• Ensure compliance with IT policies, security standards, and best practices
• Backup for applications and database support tasks
• Other assigned duties

Requirements

• Diploma in Information Technology, Computer Science or related field
• At least 2 years' experience in IT system support
• In-depth knowledge of computer hardware, software and network
• Good knowledge of system security and MS SQL database
• Strong technical, problem‑solving and communication skills
• Ability to work independently and as part of a team

Key Skills

• Troubleshooting
• Hardware
• Laptops
• Interpersonal Skills
• ISO
• Problem Solving
• Administration
• Information Technology
• Computer Hardware
• SQL
• Problem Management
• Configuration Management
• Networking
• System Administration
• Audits
• ITIL
• Technical Support