IT Supporter

SATAIR; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT service provider in Singapore is seeking an IT Support Specialist to ensure users' technical issues are resolved promptly. The ideal candidate must have a Bachelor's Degree and at least 1 year of IT support experience. This role offers the opportunity to work in a dynamic, international environment and engage in various IT support tasks, including managing software licenses and hardware assets.

Qualifications

• 1+ years of experience within IT Support.
• ITIL Foundation certification is mandatory.
• Broad understanding of IT including hardware, software, and network.

Responsibilities

• Ensure technical problems are resolved quickly.
• Maintain a stable user platform that meets business requirements.
• Manage software licenses and hardware assets.

Skills

Customer-minded

Excellent communication skills

Good analytical skills

Ability to work in an international context

Strong team player

Education

Bachelor's Degree

Job description

Job Objectives

• Supporting your colleagues with IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to our processes
• Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or elevate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support

Secondary Responsibilities

• Participate in troubleshooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IT projects
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IT solution

Job Requirements

• Bachelor's Degree or 1+ years experience within IT Support
• ITIL Foundation certified
• Broad understanding of IT (hardware, software, network, communication)
• Network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
• Printer troubleshooting and Print Management
• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
• Experience with writing documentation, as this experience will be required when writing knowledge articles.
• Written skills that demonstrates structure
• Customer‑minded, strong team player
• Excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out‑of‑silo’ mind‑set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context