IT Support Specialist — Windows & Mac Troubleshooter

Talentsis; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A staffing company in Singapore seeks an IT support professional to provide technical assistance for hardware, software, and network issues. The role requires strong troubleshooting skills and a customer-oriented attitude. Candidates should ideally have an associate degree in IT or Computer Science and experience in a similar position. A collaborative approach and good communication skills are essential.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in IT support or a similar role.
• Strong knowledge of Windows and Mac OS.
• Familiarity with networking concepts and protocols.
• Excellent problem-solving and troubleshooting skills.
• Good communication skills with a customer-oriented approach.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Diagnose and troubleshoot IT problems, ensuring timely resolution.
• Install, configure, and maintain computer systems and devices.
• Document support requests and maintain records of issues.
• Assist in the setup and integration of new technologies.
• Provide training and support to users on new software applications.
• Monitor and respond to requests made through helpdesk systems.

Skills

Technical support

Troubleshooting

Communication skills

Problem-solving

Networking concepts

Education

Associate degree in Information Technology or Computer Science

Job description

A staffing company in Singapore seeks an IT support professional to provide technical assistance for hardware, software, and network issues. The role requires strong troubleshooting skills and a customer-oriented attitude. Candidates should ideally have an associate degree in IT or Computer Science and experience in a similar position. A collaborative approach and good communication skills are essential.