IT Support Specialist: Tier 1, Training & Projects

Celecti Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech support company located in Singapore is looking for an IT Support Specialist to provide Tier 1 support to end users. Responsibilities include troubleshooting IT issues related to laptops and internal applications, escalating unresolved requests, and conducting training sessions. Candidates should hold a Bachelor's degree or Diploma in IT and possess strong customer service and communication skills.

Qualifications

• Broad-based IT knowledge including laptops, phone systems, web, and software programs.
• Experience in providing Tier 1 support for IT issues.
• Good communication skills and problem solving.

Responsibilities

• Deliver Tier 1 support by troubleshooting IT issues.
• Escalate unresolved requests to Tier 2 support teams.
• Conduct training sessions to enhance user proficiency.

Skills

Customer service mindset

Communication skills

Problem solving

Project management

Education

Bachelor Degree or Diploma in IT

Job description

A tech support company located in Singapore is looking for an IT Support Specialist to provide Tier 1 support to end users. Responsibilities include troubleshooting IT issues related to laptops and internal applications, escalating unresolved requests, and conducting training sessions. Candidates should hold a Bachelor's degree or Diploma in IT and possess strong customer service and communication skills.