IT Support Specialist

KYEC (S) Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A technology solutions provider in Singapore is looking for an IT Support Specialist to manage end-user support, troubleshoot hardware and software issues, and assist with user training on productivity tools. The ideal candidate should have a diploma or degree in IT, 1–3 years of experience in IT support, and strong knowledge of Microsoft Office and ticketing systems. This position offers an opportunity to work in a dynamic environment.

Qualifications

• Diploma or Degree in IT, Computer Science, or related field.
• 1–3 years’ experience in IT support/helpdesk/desktop support.
• Strong knowledge of Microsoft Office, Teams, SharePoint, and Google Workspace.
• Familiar with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Basic knowledge of networking and computer hardware.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Able to handle multiple tasks and work well under pressure.
• Relevant certifications (e.g., CompTIA A+, Microsoft Office Specialist, ITIL) will be an advantage.

Responsibilities

• Provide first-line support for office productivity and collaboration tools.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform routine checks, updates, and system backups for office IT systems.
• Assist in implementing patches and security measures.
• Provide guidance and basic training to staff on IT systems.
• Record, track, and manage support requests via helpdesk ticketing systems.
• Maintain accurate logs of incidents and solutions.
• Work closely with business teams to understand IT needs.
• Assist in deploying, testing, and configuring new IT systems.

Job description

1. End-User & Technical Support

• Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.).
• Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers.
• Deliver timely and professional support to users, ensuring minimal disruption to business operations.

2. System & Workplace Maintenance

• Perform routine checks, updates, and system backups for office IT systems.
• Assist in implementing patches, upgrades, and security measures in collaboration with the IT infrastructure team.

3. Training & User Guidance

• Provide guidance and basic training to staff on the effective use of office automation tools and IT systems.
• Prepare simple user guides, FAQs, and training materials to promote self-service and reduce recurring issues.

4. Incident & Ticket Management

• Record, track, and manage support requests via helpdesk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Ensure timely resolution and escalate complex issues to senior IT teams when necessary.

5. Documentation & Reporting

• Maintain accurate logs of incidents, solutions, and recurring issues for future reference.
• Generate regular reports on support activities, resolution times, and system performance.

6. Collaboration & Deployment

• Work closely with business teams to understand IT needs and align support services with business requirements.
• Assist in deploying, testing, and configuring new IT systems or productivity tools.

Role Requirements

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years’ experience in IT support/helpdesk/desktop support
• Strong knowledge of Microsoft Office, Teams, SharePoint, and Google Workspace
• Familiar with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Basic knowledge of networking and computer hardware
• Good troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Able to handle multiple tasks and work well under pressure
• Relevant certifications (e.g., CompTIA A+, Microsoft Office Specialist, ITIL) will be an advantage