IT Support/Service Desk

Alphaeus Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology service company in Singapore is seeking a dedicated IT support professional to manage and troubleshoot client platforms, including PCs and Macs. The ideal candidate should possess at least a NITEC or Higher NITEC qualification and have a good command of English to communicate effectively. Responsibilities include providing timely status updates, managing implementation projects, and ensuring service levels are met. This role offers an opportunity to grow in a dynamic environment with various responsibilities related to IT service management.

Qualifications

• Good command in English to liaise with different entities.
• Candidate must possess at least NITEC/Higher NITEC and above.
• IT savvy with basic understanding of IT.

Responsibilities

• Handling PC support, Laptop, Outlook, Windows and Mac.
• Perform troubleshooting for client platform related problems.
• Provide timely status updates to relevant parties.
• Manage client platform implementation/upgrade project.

Skills

PC support

Troubleshooting

Client platform management

Communication in English

Research and evaluation

Education

NITEC/Higher NITEC

Job description

Responsibilities

• Handling PC support, Laptop, Outlook, Windows and Mac
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT