IT Support & Operations Lead - APAC & Australia

UST Global; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is seeking an IT Support & Operations Lead to oversee IT support and operations across the Asia-Pacific region, including managing first-level IT and network support, video conferencing services, and regional IT resources. The ideal candidate will have strong networking and desktop support skills, experience leading distributed teams, and a proven ability to manage IT operations effectively. This role offers the opportunity to work in a supportive environment while ensuring high-quality IT service delivery.

Responsibilities

• Provide first-level IT and network support to office users.
• Deliver end-user computing and video conferencing support.
• Oversee and manage IT operations across APAC.
• Lead, mentor, and coordinate IT teams across Asia-Pacific locations.
• Engage with business stakeholders to understand IT needs.

Skills

first-level networking and desktop support

video conferencing and collaboration platforms

regional IT operations management

leading distributed IT teams

excellent communication

leadership and problem-solving skills

supporting IT environments across APAC

Job description

The IT Support & Operations Lead is responsible for delivering first-level IT and network support, managing end-user and video conferencing services, and overseeing IT operations across the Asia-Pacific region andAustralia. This role involves close coordination with offshore IT teams, leadership of regional IT resources, and ensuring consistent, high-quality IT service delivery across multiple geographies.

IT Support & Service Delivery

• Provide first-level IT and network support to office users
• Deliver end-user computing and video conferencing (VC) support
• Ensure timely incident resolution and service request fulfillment
• Maintain a high level of user satisfaction and service quality

Regional IT Operations Management

• Oversee and manage IT operations across APAC (Singapore, Malaysia,Philippines)
• Coordinate and manage IT operations in Australia
• Ensure compliance with IT policies, standards, and service level agreements (SLAs)
• Monitor system availability, performance, and operational stability

Team Leadership & Collaboration

• Lead, mentor, and coordinate IT teams across Asia-Pacific locations
• Work closely with offshore IT teams to manage escalations and operational support
• Serve as the primary regional liaison between local offices and global IT functions

Stakeholder & Vendor Management

• Engage with business stakeholders to understand IT needs and provide effective solutions
• Coordinate with IT vendors and service providers to ensure service continuity
• Support IT asset management and operational planning activities

Skills and Competencies

Strong expertise in first-level networking and desktop support

Proven experience with video conferencing and collaboration platforms

Demonstrated ability to manage regional IT operations

Experience leading or coordinating distributed IT teams

Excellent communication, leadership, and problem-solving skills

Experience supporting IT environments across APAC and Australia

Familiarity with enterprise IT service management frameworks