IT Support/ Executive

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a role that involves managing back-end CCTV setups and ensuring service quality in the Contact Centre. The ideal candidate must have IT support experience and be proficient in Microsoft Office. Responsibilities include generating reports, managing vendor productivity, and effective team communication. Interested applicants should send their resumes to the provided contact email.

Qualifications

• Candidate should have IT support experience.
• Excellent interpersonal and communication skills are required.
• Proficiency in Microsoft Office applications is a must.
• Ability to take initiative and work independently is essential.

Responsibilities

• Work closely with client and vendors on back-end CCTV setup.
• Perform CCTV backend router setup and basic networking.
• Set up emails based on Microsoft Apps.
• Generate reports and maintain dashboards.
• Track vendor productivity and manage service quality.
• Ensure team members are briefed on updates quickly.

Skills

IT support experience

Interpersonal skills

Communication skills

Microsoft Office proficiency

Ability to work independently

Job description

Job Responsibilities

• Work closely with client and vendors on back‑end CCTV setup.
• CCTV backend router setup, knowledge of configuration of NVR, basic router configuration (Huawei), basic networking.
• Email setup based on Microsoft Apps.
• Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
• Reports to Operation Managers.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Work closely with the Client to manage high priority cases.
• Manage the productivity, performance and service quality of the Contact Centre team.
• Work with respective stakeholders to ensure that all information is being cascaded accurately.
• Provide feedback and recommendations.

Requirements

• Prefer candidate with IT support experience.
• Self‑driven with excellent interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision.

Interested applicants please send your resume to [e-mail]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.