IT Support Engineer-SD

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading IT support company in Singapore seeks an IT Support Engineer to provide application and hardware support for systems installed at customer sites. The role involves troubleshooting Windows 10 PCs, configuring barcode readers, and performing preventive maintenance. Candidates must have a Diploma in IT/Computing or related fields and be willing to travel across the island for customer engagements. Support will be from 8am to 6pm on weekdays, with weekend support rotation.

Qualifications

• Proficient in troubleshooting PCs and applications on Windows 10 and above.
• Ability to configure barcode readers and RFID equipment.
• Willingness to travel island-wide for customer support.

Responsibilities

• Provide application and hardware support for customer installed systems.
• Conduct user acceptance testing and functional tests.
• Perform preventive maintenance every 4 months.

Skills

Troubleshooting Windows 10

Customer Support

Preventive Maintenance

Education

Diploma in IT/Computing or related certification

Job description

To provide Application and hardware support for systems installed and run at the customer site.

To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment.

To track application log, conduct UAT, functional test, etc.

To provide support to partners/vendors in system maintenance and troubleshooting of production issues.

To perform Preventive maintenance every 4 months, work to commence as early as at 8:15am.

To support over 20 sites, ie there will be 14 days that engineers need to start work at 8:15am during preventive maintenance period.

Requirements

Diploma in IT/Computing or related certification.

Customer’s located island wide and travelling to different location is necessary.

Must be willing to work with the following arrangement :

Support timing

To support customer from 8am, Mon to Fri.

Hand phone support(if on duty) after 6pm, Mon to Fri.

Weekend support

Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month).