IT Support Engineer (Desktop & Data Centre)

I.T. Generation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an experienced IT Support Specialist to deliver Level 2 deskside support and oversee data-centre operations. Candidates should have a diploma/degree in IT, at least 3 years of experience, and ITIL certification. Strong communication skills in English and Mandarin are required, with a monthly salary range of SGD 4,500 to 4,900.

Qualifications

• Minimum 3 years of IT support experience (desktop + data-centre).
• ITIL Foundation certification required.
• Must be eligible to work in Singapore (no visa sponsorship provided).

Responsibilities

• Provide Level 2 deskside support for hardware, OS, enterprise apps and telephony systems.
• Manage incidents and service requests via ServiceNow in line with ITIL processes.
• Oversee data-centre operations: power, cooling, UPS, and system uptime.

Skills

Customer service

ITIL compliance

Fluent in Mandarin

Excellent communication skills

Education

Diploma or Degree in IT or related field

Tools

ServiceNow

CompTIA A+

Network+

Job description

Job Highlights

• 2-year renewable contract with a leading IT services provider

• On-site L2 support and data-centre operations

• Strong emphasis on customer service and ITIL compliance

Job Description

• Provide Level 2 deskside support for hardware, OS, enterprise apps, and telephony systems.

• Manage incidents and service requests via ServiceNow in line with ITIL processes.

• Oversee data-centre operations: power, cooling, UPS, and system uptime.

• Maintain accurate inventory of end-user and data-centre equipment.

• Support local IT projects and coordinate with regional/global IT teams.

• Execute cyber-incident response procedures with Cyber Defense teams.

Requirements

• Diploma or Degree in IT or related field.

• Minimum 3 years of IT support experience (desktop + data-centre).

• ITIL Foundation certification required.

• CompTIA A+ / Network+ preferred.

• Fluent in English and Mandarin (to liaise with regional clients).

• Excellent communication and customer service skills.

• Must be eligible to work in Singapore (no visa sponsorship provided).

Work Schedule: 5 days on-site (East Singapore)
Salary: SGD 4,500 – 4,900 per month