IT Support Engineer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking IT helpdesk support personnel to provide end-user assistance during designated shifts. Responsibilities include monitoring network health, troubleshooting issues, and conducting IT audits. Candidates should have a diploma or degree in IT or Computer Science, with at least 1 year of helpdesk experience and basic SQL knowledge. Strong analytical skills and familiarity with manufacturing systems are advantageous. This position offers a dynamic work environment with shift hours.

Qualifications

• Minimum 1 year of IT helpdesk experience required.
• Familiarity with manufacturing systems (MES, WMS) is a plus.
• Strong analytical and troubleshooting abilities.

Responsibilities

• Provide end-user IT helpdesk support during shift hours.
• Monitor network and server health; support production/tester networks.
• Troubleshoot production label printing issues.
• Conduct IT audits and training; ensure compliance with factory policies.
• Coordinate onboarding and offboarding processes.
• Handle IT asset procurement, installation, and account management.
• Maintain internal knowledge base; assist in root cause analysis.
• Troubleshoot system/application faults and resolve problems.

Skills

Analytical skills

Troubleshooting abilities

Basic SQL skills

Basic knowledge of networking

Education

Diploma/Degree in Computer Science, IT, or related field

Job description

Shift: 7:00 PM – 7:00 AM (Thursday to Saturday, alternate Wednesdays) - 1st role
Shift: 3:00 PM to 11:00 PM (monday to Friday)

Key Responsibilities:

• Provide end-user IT helpdesk support during shift hours, including remote assistance when required.

• Monitor network and server health; support production/tester networks; escalate emergencies (basic TCP/IP knowledge required).

• Troubleshoot production label printing issues.

• Conduct IT audits and training; ensure compliance with factory IT policies.

• Coordinate onboarding and offboarding processes.

• Handle IT asset procurement, installation, configuration, license renewals, and account management.

• Maintain internal knowledge base; assist in root cause analysis for recurring issues.

• Troubleshoot system/application faults and resolve hardware/software problems.

Requirements:

• Diploma/Degree in Computer Science, IT, or related field.

• Minimum 1 year of IT helpdesk experience with basic SQL skills.

• Strong analytical and troubleshooting abilities.

• Basic knowledge of networking and Wintel system administration.

• Familiarity with manufacturing systems (MES, WMS) is a plus.

Interested candidates, who wish to apply for the advertised position, please apply now for the below role
We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

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