IT Support Engineer

ROTARY ENGINEERING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An established engineering firm in Singapore is seeking an IT Support Engineer to provide both remote and onsite support for computer users. The ideal candidate will assist with IT infrastructure management, ensuring adherence to security protocols, and customer service. Responsibilities include troubleshooting hardware and software issues, logging service requests, and conducting user training. Candidates should have a diploma in IT and 2–3 years of relevant experience, with strong communication and problem-solving skills.

Qualifications

• 2–3 years of experience supporting computer users.
• Hands-on experience in desktop/laptop hardware and network printers.
• Ability to work with culturally diverse teams.

Responsibilities

• Provide 1st level support to all reported IT issues.
• Log and document service desk calls and resolutions.
• Conduct IT training for end users and develop materials.

Skills

Supporting desktop/laptop hardware

Problem-solving skills

Microsoft Windows support

Communication skills

Team collaboration

Education

Nitec, Higher Nitec, or Diploma in Computer/Info‑Comm Technology

Tools

Microsoft Office

Microsoft Outlook

VPN

Job description

The IT Support Engineer is responsible for providing remote and onsite support to all computer users. To provide 1st level support and resolution to all reported issues and queries related to IT (hardware and software).

The IT Support Engineer will assist the IT Infrastructure Manager to maintain, support and optimize key functional areas such as network, server, data communication, telecommunications system and security. Required to participate in all infrastructure improvement activities.

Essential duties and responsibilities include the following:

IT Support and Management

• Provide support and resolution on end‑user walk‑in/telephone/email enquiries and issues related to Hardware and Applications (troubleshooting, VPN, wireless, etc).
• Logging and closing of service desk calls; these include documentation of all user issues/requests/resolution into ticketing system.
• Conduct required IT training to end users, developing training materials as required.
• Working closely with IT application team to ensure compliance to information security audit requirements and provide IT technical assistance wherever necessary.
• Participate in IT projects when required; not restricting to infrastructure activities only.
• Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issue resolution.
• Be proactive in creating a safe working environment for everyone and ensuring that HSE in‑house rules are observed at all times.
• Consider HSE aspects when planning and carrying out tasks to eliminate and reduce HSE hazards, aspects and risks.

Outsourcing and vendor management

• Assist IT Infrastructure Manager to monitor all outsource infrastructure vendors performance against agreed SOW and SLA.

Requirements

• Nitec, Higher Nitec, Diploma in Computer / Info‑Comm Technology or related.
• At least 2‑3 years of relevant working experience supporting computer users.
• Hands‑on experience in supporting desktop/laptop hardware, network printer, Microsoft Windows, and standard software (Microsoft Office, Microsoft Outlook client, Antivirus, Internet browser) and computer setup, Microsoft Active Directory, VPN setup/troubleshooting.
• Good communicator with strong problem‑solving skills.
• Ability to work in a team environment to engage and motivate team members.
• Positive attitude and able to work well with culturally and geographically diverse teams.