IT Support Engineer

INGRASYS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT helpdesk support professional to assist end users in a manufacturing environment. Responsibilities include troubleshooting hardware and software issues, monitoring the ticketing system, and supporting production network integrity. Candidates should possess at least a diploma in a relevant field with a minimum of 1 year of IT helpdesk experience and basic SQL skills. This role requires good analytical abilities and some knowledge of manufacturing systems is a plus.

Qualifications

• Minimum 1 year of experience in IT helpdesk with basic SQL skills.
• Good analytical and troubleshooting skills.
• Basic knowledge of network and Wintel System Administration.

Responsibilities

• Support end users with daily IT helpdesk and remote assistance.
• Monitor ticketing system for manufacturing-related issues.
• Pull system transaction data using SQL queries.
• Monitor network and server health, support production.
• Conduct IT internal audit and training, ensuring IT compliance.

Skills

IT helpdesk support

SQL fundamentals

Troubleshooting

Network monitoring

Knowledge of manufacturing systems

Education

Diploma or Degree in Computer Science/Engineering, Information Technology, or equivalent

Job description

Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day: Fri to Sun/Mon, 7pm to 7am

Responsibilities

• Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
• Monitoring Ingrasys ticketing system for any SFC/W and manufacturing related system issue and support with given SOP and steps
• Pull system transaction data that require fundamental of SQL queries
• Monitor network and server health, support tester and production network to run smooth, elevate issue upon emergency, require basic knowledge of TCP/IP
• Support Production label printing issue (Zebra / Sharp)
• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
• Coordinate various onboarding and quitting processes
• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
• Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis
• Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
• Follow SOP to monitor and clear real-time reporting event backlogs

Requirements

• Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent
• Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
• Good analytics and troubleshooting skills
• Both a team player and independent contributor
• Basic network and Wintel System Administration concept
• Knowledge of manufacturing system (MES, WMS) is a bonus
• Able to communicate in Chinese to different stakeholders