IT Support Engineer

XCELLINK PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore seeks an IT Support Engineer to manage and troubleshoot high-tech biometrics devices. Key responsibilities include providing on-site support during 24x7 shifts, assisting in the implementation of IT infrastructure, and ensuring operational availability. The ideal candidate possesses a relevant diploma and strong interpersonal skills. Benefits include valuable experience in IT service management and opportunities for career progression within a dynamic team.

Qualifications

• Prior exposure to IT operational environments is advantageous.
• Ability to collaborate and support team members.
• Good communication and interpersonal skills.
• Independent with ownership of tasks.
• Keen interest in IT Service Management.
• Willingness to work on rotational shifts.

Responsibilities

• Support project teams in implementation and configuration of PCs and applications.
• Provide 1st level on-site IT support on a 24x7 rotational shift.
• Update Project Manager on major escalated issues.
• Perform daily health checks and inventory on systems.
• Installation and troubleshooting of PCs and peripheral devices.

Skills

IT Service Management

Troubleshooting

Hardware

Interpersonal Skills

Inventory

Active Directory

Administration

Information Technology

SQL

Networking

Windows

Team Player

Linux

Infrastructure Support

Technical Support

Education

Nitec, Higher Nitec or Diploma in IT

Job description

Roles & Responsibilities

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• Independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management.
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices and maintenance of related software applications.
• Hands‑on experience in supporting high‑tech devices in a Windows environment/platform.
• Understanding of IT Service Management where SLAs (service‑level agreements) and KPIs (key‑performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time‑sensitive situations.
• Career progression to lead a team in providing IT Support Services.

Tell employers what skills you have

• IT Service Management
• Troubleshooting
• Hardware
• Interpersonal Skills
• Inventory
• Active Directory
• Administration
• Information Technology
• SQL
• Networking
• Windows
• Team Player
• Linux
• Infrastructure Support
• Technical Support