IT Support Engineer

GPM BUILDERS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 40,000 - 60,000; Full time

Job summary

A construction company in Singapore is looking for an IT Support Specialist to ensure system performance and security. The ideal candidate will have a degree in Information Technology and 1-2 years of experience. Responsibilities include monitoring networks, implementing security measures, and troubleshooting. Strong communication skills and attention to detail are essential. This position offers an opportunity to grow in a dynamic environment.

Qualifications

• Minimum Degree in Information Technology required.
• 1-2 years of related experience preferred.
• Familiarity with server administration and switches configuration necessary.

Responsibilities

• Monitor and maintain hardware, software, networks, and servers.
• Implement security measures to safeguard against cyber threats.
• Serve as the first point of contact for troubleshooting system issues.

Skills

IT Support

Problem Diagnosis

Interpersonal Skills

Cyber-Security Understanding

Education

Degree in Information Technology

Tools

VPN Configuration

Network Hardware

Job description

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

• Stay updated on the latest security patches and updates for all systems and applications;

• Serve as the first point of contact for troubleshooting system and network issues;

• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

• Set up and implement backup plans and business continuity plans for system applications and stored information;

• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

• Minimum Degree in Information Technology;

• 1-2 years related experience;

• Familiarity with Server administration and switches configuration;

• Basic understanding of cyber-security;

• Ability to diagnose and troubleshoot basic technical issues;

• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

• Good interpersonal skills and a team player;

• Strong communication skills with all team members;

• Attention to detail and focus.