IT Service Manager

ASCENTIAA SECURITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A security management company in Singapore seeks an IT Service Manager to lead IT services and implement security technologies. You will drive compliance with standards like ISO 27001, monitor cybersecurity threats, and support internal staff. The ideal candidate has 2-3 years of relevant experience, a degree in IT or Computer Science, and strong communication and leadership skills. Join us to be at the forefront of security innovation, with opportunities for growth in a collaborative team environment.

Benefits

Collaborative team environment

Opportunities for growth and development

Qualifications

• Minimum 2-3 years of experience in IT service management, ideally in a security or operations-heavy environment.
• Familiarity with surveillance systems and cybersecurity tools.
• Strong understanding of ITIL or similar frameworks.

Responsibilities

• Lead the planning and delivery of IT services including security systems.
• Manage implementation and support of security technologies.
• Drive cybersecurity strategy and monitor threats.

Skills

Vendor Relationships

IT Service Management

VMS

Information Technology

ISO 27001

Service Level

Access Control

CCTV

Surveillance

Technology Integration

ITIL

IT Asset Management

Facilities Management

Education

Degree/Diploma in Information Technology, Computer Science, or a related field

Job description

Roles & Responsibilities

• Lead the planning, delivery, and maintenance of IT services including networks, servers, and security systems.
• Manage and carry out the implementation and support of security technologies such as CCTV systems, access control, VMS, and real‑time monitoring tools.
• Ensure IT compliance with industry standards such as ISO 27001, PDPA, and relevant local regulations.
• Drive cybersecurity strategy, monitor threats, conduct vulnerability assessments, and respond to incidents.
• Oversee IT asset management and lifecycle planning.
• Manage vendor relationships and service level agreements (SLAs).
• Collaborate with operations and surveillance teams to ensure seamless technology integration.
• Provide IT support and training to internal staff, especially frontline security personnel using tech‑enabled systems.

Requirements

• Degree/Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2‑3 years of experience in IT service management, ideally in a security, facilities management, or operations‑heavy environment. If you have worked in a security agency previously, it’s a bonus!
• Familiarity with surveillance systems, remote access control, and cybersecurity tools (e.g., firewall, EDR, SIEM).
• Strong understanding of ITIL or similar frameworks.
• Good problem‑solving, communication, and leadership skills.

Bonus Points

• Experience with VMS platforms, IP‑based CCTV, and IoT devices.
• IT certifications (e.g., ITIL, CompTIA Security+, CISSP).
• Had worked in a security agency before.

Why Join Us?

• Work with a dynamic and essential industry that merges manpower and technology.
• Be at the forefront of security innovation in Singapore.
• Collaborative team environment with opportunities for growth and development.

Tell employers what skills you have

• Vendor Relationships
• IT Service Management
• VMS
• Information Technology
• ISO 27001
• Service Level
• Access Control
• CCTV
• Surveillance
• Technology Integration
• ITIL
• IT Asset Management
• Facilities Management