IT Service Desk Analyst (100% On-site)

Partners Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading global private markets investment manager as a Service Desk Analyst, where you'll provide crucial IT support to employees and enhance customer service within a fast-paced environment. With a focus on teamwork and accountability, you will contribute to maintaining IT efficiency, ensuring satisfaction across all user levels while enjoying generous benefits like 25 vacation days and a monthly sabbatical after five years.

Benefits

25 vacation days

One-month sabbatical after five years

Lunch stipend

Fun office and team events

Qualifications

• At least 3 years of experience in Service Desk / Technical Support.
• Excellent knowledge of Windows 11 and related enterprise solutions.
• Experience in remote and corporate AV support.

Responsibilities

• Manage day-to-day ticketing and IT support via ServiceNow.
• On-site support for employees and guests at the Singapore office.
• Ensure smooth onboarding for new hires with IT resources.

Skills

Customer Service

Technical Support

Problem-solving

Communication

Education

Computer Science

Engineering

Information Technology

Tools

Windows 11

Active Directory

ServiceNow

O365 / OneDrive

Azure

Intune

Zoom

MS-Teams

Job description

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We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 152 billion in assets under management and more than 1800 professionals across 21offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and our employees and external collaborators worldwide. You will be part of our global IT team within a dynamic and high-performing organization.

Work Arrangement: 100% on-site

Your main responsibilities include:

• Day to day Ticket Management (ServiceNow) providing timely and consistent support, acknowledging, and recording all issues and requests accordingly.
• Providing best-in-class customer service and desk-side IT support and via remote channels such as chat, phone, email, or remote access tools.
• Ensuring new hires achieve a perfect start with a structured IT onboarding and a high-touch onboarding experience (desk setup, mobile device enrolment and VPN first steps)
• On-Site support for employees, VIP guests and PG staff visiting Singapore office
• Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by our employees
• Collaborate promoting best IT security practices according to our policies and guidelines
• Proactive checks of meeting rooms to ensure the IT technology is always ready for use
• Knowledge sharing with colleagues across the company and proactively contributing to team and department meetings
• Liaising with 3rd party vendors
• Supporting internal and external events and meetings with AV setup, video-conferencing and live streaming technologies
• Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and Azure VDI)
• Support to Office Management with IT setup for desk moves and event spaces when required.

What we expect

• Background in Computer Science, Engineering, Information Technology, or equivalent education with at least 3 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is a plus
• Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, O365 / OneDrive, ServiceNow, SharePoint
• Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support and corporate events setup
• Deliver exceptional technical support with a customer-first mindset, resolving issues efficiently for employees at all levels (including executives/VIPs) while safeguarding sensitive data.
• Excel in fast-paced environments by prioritizing tasks, meeting SLAs, and adapting workflows to address urgent business needs.
• Leverage critical thinking and problem-solving skills to diagnose complex IT challenges, minimize downtime, and drive solutions aligned with business goals.
• Bridge technical and non-technical audiences through clear communication, building trust with stakeholders to influence decisions and improve service delivery.
• Champion teamwork and accountability, proactively supporting colleagues and ensuring end-users feel valued through every interaction.

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We offer you a fantastic opportunity for you to grow:
• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• 25 vacation days
• One-month sabbatical after every five years of service
• Lunch stipend
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

www.partnersgroup.com

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