IT Ops Support Analyst | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing service provider in Singapore seeks a dedicated individual to manage incident tickets and communicate effectively with clients and users. Candidates should possess a diploma or degree in IT or related fields along with strong verbal and written communication skills. Responsibilities include tracking incidents and collaborating with internal teams. Interested applicants should send their resume and cover letter to the provided email address.

Qualifications

• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier application architecture.
• Familiarity with SQL queries, application logs, and issue troubleshooting.

Responsibilities

• Analyze and manage incident tickets with subject matter experts.
• Communicate incident details to clients and users.
• Coordinate with teams to respond to queries accurately.
• Track incidents through to closure with proper documentation.

Skills

Verbal and written communication skills

Problem-solving

Collaboration

Technical understanding

Education

Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline

Job description

Responsibilities:

• Analyze and manage incident tickets, collaborating with functional subject matter experts to identify root causes, resolutions, and target completion timelines.
• Communicate incident details clearly and professionally to clients and users, including symptoms, findings, resolution steps, and expected timelines.
• Coordinate with internal functional teams to respond to client and user queries accurately and in a timely manner.
• Track incidents through to closure, ensuring proper documentation and stakeholder updates.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier application architecture (presentation, application, and database layers).
• Familiarity with basic technical concepts such as SQL queries, application logs, and issue troubleshooting is good to have.
• Ability to quickly acquire functional and system knowledge.
• Excellent verbal and written communication skills, with the ability to explain technical issues to external stakeholders under guidance.
• Proactive, collaborative, and able to work effectively across cross-functional teams.

Interested candidates may send in their resume and cover letter directly to [e-mail] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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