IT Operations Lead: Service Delivery & Identity

BIDSVENTURE GLOBAL HOLDING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global investment firm in Singapore is seeking an experienced IT Operations Manager to oversee IT service delivery and ensure process excellence. Responsibilities include leading identity management with Okta, maintaining a Mac-first user environment via Jamf Pro, and collaborating with project managers for operational stability. The ideal candidate has 6-10 years of IT operations experience, a strong proficiency in ITIL practices, and leadership skills. This position offers a competitive salary and opportunities for growth.

Qualifications

• 6–10 years in IT operations with hands-on administration experience.
• Proficiency in Jamf Pro and Okta.
• Strong command of ITIL practices.

Responsibilities

• Run ITIL-aligned service delivery with clear SLAs.
• Lead end-to-end identity lifecycle automation using Okta.
• Oversee office IT infrastructure and ensure audit-ready operations.

Skills

IT operations experience

Jamf Pro expertise

Okta proficiency

ITIL practices knowledge

Google Workspace proficiency

Leadership skills

Communication skills

Education

Bachelor’s degree in Computer Science or IT

Tools

Jira Service Management

Job description

A leading global investment firm in Singapore is seeking an experienced IT Operations Manager to oversee IT service delivery and ensure process excellence. Responsibilities include leading identity management with Okta, maintaining a Mac-first user environment via Jamf Pro, and collaborating with project managers for operational stability. The ideal candidate has 6-10 years of IT operations experience, a strong proficiency in ITIL practices, and leadership skills. This position offers a competitive salary and opportunities for growth.