IT Operations Lead

Avanta Global Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services firm in Singapore is seeking a skilled IT Operations & Support professional to lead daily IT operations, manage vendor relationships, and ensure system security. The ideal candidate will have 5-8 years of experience in IT operations with a strong background in systems administration and coordination of enterprise systems. Key responsibilities include troubleshooting IT issues, managing user access, and implementing security controls.

Qualifications

• 5-8 years of IT operations, systems administration, or IT support experience.
• Experience in a multi-site office environment is preferred.
• Proven vendor coordination and enterprise system management experience.

Responsibilities

• Lead day-to-day operations of IT equipment including laptops and desktops.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, access rights, and system permissions.

Skills

IT operations

Systems administration

Vendor coordination

Microsoft 365 administration

IT service management

Education

Diploma or degree in IT, Computer Science, or related field

Tools

Windows Server

Active Directory

VPN configuration

Cloud ERP/CRM administration

Job description

What You Will Do

IT Operations & Support

• Lead day-to-day operations of laptops, desktops, mobile devices, copiers, PABX, network equipment, and CCTV systems

• Troubleshoot and resolve hardware, software, and network issues

• Ensure stable operation of email, ERP, CRM, and other business systems through vendor coordination

Systems Administration

• Manage user accounts, access rights, and system permissions

• Oversee onboarding and offboarding processes, ensuring timely access changes

• Maintain accurate IT asset and access records

Vendor Management

• Serve as primary point of contact for IT vendors and service providers

• Coordinate issue resolution, upgrades, and renewals

• Track IT contracts, licenses, and service agreements

Security & Business Continuity

• Implement IT security controls aligned with company policies

• Monitor backups and lead disaster recovery planning and execution

• Respond to IT incidents promptly to minimize business disruption

• Support PDPA compliance and other relevant regulatory requirements

Systems Improvement

• Evaluate, implement, and enhance IT systems and tools

• Document system configurations, processes, and improvements

• Drive operational improvements to increase efficiency and reliability

Technical Environment (Examples)

Windows Server, Active Directory, Microsoft 365, network routing and switching, firewall management, VPN configuration, backup and recovery solutions, cloud ERP/CRM administration, endpoint security, PABX systems, CCTV management, IT service management tools, ticketing systems

What We Are Looking For

• Diploma or degree in IT, Computer Science, or related field

• 5-8 years of IT operations, systems administration, or IT support

• Multi-site office environment experience preferred

• Proven vendor coordination and enterprise system management experience

• Strong working knowledge of Windows environments, Microsoft 365 administration, and IT service management practices

• IT certifications preferred (CompTIA A+/Network+, Microsoft Modern Desktop Administrator, Cisco CCNA, ITIL Foundation)

Personal Qualities

• Accountable and dependable with strong operational ownership

• Structured, organized, and detail-oriented

• Comfortable making independent operational decisions

• Calm and decisive during incidents or disruptions

• Proactive in identifying and preventing issues

• Continuous learner who stays current with technology trends