IT / Network Ops Engineer (Servers)

Accenture; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading consulting service provider is looking for IT operations support staff in Singapore. The role involves troubleshooting and repairing production networks and servers, engaging with vendors for resolution, and seeking process improvements. Candidates should have at least two years of experience in IT operations, with a solid understanding of network and server technologies. This position offers the chance to work with advanced technology in a dynamic environment.

Qualifications

• Minimum of 2 years of relevant experience in IT operations and server management.
• Understanding of network, server routing and switching technologies.

Responsibilities

• Support triage, troubleshooting, and repair of production networks.
• Engage with vendors and OEMs for issue resolution.
• Identify opportunities to improve processes and tools.

Skills

Server management

IT operations

Network support

Job description

Responsibilities

• Support triage, troubleshooting, and repair of production networks / server across Data Center, Edge, IP Backbone, and Optical elements. Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
• Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
• Identify opportunities to improve processes, tools, or automate tasks.

Qualifications

• Server management, monitoring etc.
• 2 years of relevant experience in related field
• IT operations
• Understanding with network, server routing and switching technologies and provide support to teams, internally and to B2B groups