IT INFRASTRUCTURE SUPPORT

SHANGHAI PUDONG DEVELOPMENT BANK CO., LTD. Singapore Branch; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading financial institution in Singapore is seeking an experienced Senior IT Infrastructure Support Engineer to provide end-to-end support for Windows and Linux infrastructure. Responsibilities include operational support, incident management, and system improvements while ensuring compliance with banking regulations. Ideal candidates will possess a degree in IT, strong troubleshooting skills, and extensive experience in regulated financial environments. This role offers an opportunity to thrive in a dynamic banking IT team.

Qualifications

• Minimum 6~8 years of total IT experience.
• At least 4~5 years in infrastructure/system support roles.
• Experience in banking or regulated financial environments.

Responsibilities

• Provide senior-level support for Windows and Linux servers.
• Plan and execute OS patching and upgrades.
• Lead incident investigations and root cause analysis.
• Identify system weaknesses and drive performance improvements.
• Coordinate with vendors on infrastructure matters.

Skills

Windows infrastructure support

Linux infrastructure support

Incident handling

System performance optimization

Troubleshooting

Operating independently

Education

Degree in Information Technology or Computer Science

Tools

VMware

Job description

We are looking for an experienced Senior IT Infrastructure Support Engineer to join our banking IT team. This role is responsible for end-to-end support of Windows and Linux infrastructure, including system patching, performance optimization, incident handling, and operational improvement, while also providing oversight-level desktop support as part of daily IT operations. The role requires strong hands‑on technical capability, sound troubleshooting judgement, and the ability to operate independently in a regulated banking environment.

Key Responsibilities:

Infrastructure Operations & Support (Primary Responsibility)

• Provide senior‑level operational support for Windows and Linux servers in production environments.
• Plan, execute, and validate OS patching, system upgrades, and security remediation activities.
• Lead incident investigation and root cause analysis for system‑related issues.
• Proactively identify system weaknesses and drive performance, stability, and operational improvements.
• Perform system hardening and configuration reviews aligned with internal security standards.
• Support infrastructure components from an OS and virtualization environment (e.g. VMware).
• Respond to system alerts from monitoring tools and perform root cause analysis.
• Coordinate with vendors and Head Office IT teams on infrastructure‑related matters.

Desktop & End-User Support (Secondary Responsibility)

• Provide day‑to‑day desktop and end‑user support (hardware, OS, standard applications).
• Install, configure, and maintain desktops/laptops, printers, and related office IT equipment.
• Assist users with troubleshooting Windows OS, Microsoft Office, and common business applications.
• Support onboarding/offboarding activities such as workstation setup and access readiness.

Operational Governance & Continuous Improvement

• Establish, review, and enhance standard operating procedures (SOPs) and runbooks.
• Monitor recurring incidents and implement long‑term corrective actions.
• Ensure infrastructure operations comply with banking regulations, IT policies, and audit requirements.
• Participate in BCP / DR preparation and testing from a system and OS perspective.

Knowledge & Experience Required:

• Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 6~8 years of total IT experience, with at least 4~5 years in infrastructure/system support roles.
• Solid experience working in banking or other regulated financial environments.