IT Infrastructure Engineer

SEDHA CONSULTING PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading consulting company in Singapore is seeking a professional to oversee day-to-day operations of ICT infrastructure. The ideal candidate will have at least 3 years of IT operations experience, project management expertise, and strong problem-solving skills. Responsibilities include managing infrastructure contractors, ensuring compliance with ICT policies, and planning disaster recovery exercises. Candidates with certifications in ITIL and knowledge of Singapore's procurement processes are preferred.

Qualifications

• At least 3 years of experience in running IT infrastructure operations.
• Experience in IT project management and people management.
• Knowledge of Singapore Government procurement processes is preferred.

Responsibilities

• Oversee the day-to-day operations of ICT infrastructure.
• Manage contractors and compliance to policies.
• Plan and execute disaster recovery testing.

Skills

Problem-solving skills

Analytical skills

Communication skills

Team player

Customer-oriented

Education

Diploma/Degree in IT or Facilities Management

CITPM or PMP certification

ITIL certification

Tools

AWS

Azure

Google Cloud

Job description

Job Description

The candidate is required to perform the following functions:

• Oversee the day‑to‑day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end‑user computing and data centre operations
• Manage the company’s appointed Agency Facilities Management contractors and EUCD contractors;
• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
• Ensure compliance to Government’s IM8 policies and company’s ICT policies and Standard Operating Procedures (SOPs);
• Manage Infrastructure projects;
• Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
• Manage the procurement and leasing of end‑user computing requirements;
• Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end‑user computing devices to end‑users;
• Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
• Manage incidents and problems for system related issues;
• Ensure availability of ICT infrastructure systems and data centre facilities equipment;
• Monitor infrastructure performance;
• Perform systems log review;
• Follow‑up and ensure audit findings are addressed;
• Follow‑up and ensure the compliance to the remediation timeline for security vulnerability scanning;
• Plan, coordinate and execute the annual Table‑Top exercise with the appointed contractor;
• Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of company’s ICT systems.

Professional Qualifications

Basic Requirement

• Diploma/Degree in IT, Facilities Management, or related field
• Experience in IT operations or data centre operations;
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
• Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirement

• Certification in CompTIA Network will be an added advantage;
• Certification in AWS Cloud Practitioner will be an added advantage;
• Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;
• Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and
• Any other relevant professional certifications.

Skill Set and Experience

Basic Requirement

• At least 3 years of experience in running IT infrastructure operations or data centre operations;
• ICT project management and people management skills;
• Strong problem‑solving and analytical skills;
• Results and customer oriented;
• Team player with organization and people management skills; and
• Good communication skills, both oral and written.

Additional Requirement

• Knowledge of Singapore Government procurement and ICT governance processes is preferred;
• Knowledge of the Government IM8 policies is preferred;
• Experience in managing security vulnerability testing with external security consultant, follow‑up remediations and putting up risk assessment & risk acceptance to the relevant agency’s authority is preferred;
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;
• Any other additional working experience relevant to the required job description.