IT Helpdesk & End-User Support Specialist

WSH Experts Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is seeking a Helpdesk Support Specialist to provide user administration, troubleshoot technical issues, and manage network support. The ideal candidate should hold a diploma in IT and possess experience in helpdesk support. Responsibilities include device maintenance, user onboarding, and cybersecurity tasks. This position offers an opportunity to grow within a dynamic IT environment.

Qualifications

• Diploma Holders in IT.
• Experience in Helpdesk Support is preferred.
• Ability to coordinate with hardware vendors for RMA.

Responsibilities

• Provide escalation support to L2.
• Report and troubleshoot faults for devices.
• Manage user administration, including onboarding and offboarding.
• Conduct monthly laptop checks.
• Assist in cybersecurity support and daily security checks.

Skills

Helpdesk Support

User Administration

Network Support

Cybersecurity Support

Fortigate Maintenance

Meraki Device Admin

Ruckus AP Management

Cisco Email System Support

Education

Diploma in IT

Tools

Microsoft Admin Portal

Entra Admin Center

Intune

Azure AD

Sophos Central

3CX Support

Job description

A leading IT support company in Singapore is seeking a Helpdesk Support Specialist to provide user administration, troubleshoot technical issues, and manage network support. The ideal candidate should hold a diploma in IT and possess experience in helpdesk support. Responsibilities include device maintenance, user onboarding, and cybersecurity tasks. This position offers an opportunity to grow within a dynamic IT environment.