IT Helpdesk Associate Engineer

VISIONPOWER SEMICONDUCTOR MANUFACTURING COMPANY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading semiconductor company in Singapore is seeking an IT Support Specialist. The role involves configuring and maintaining IT hardware and software, providing helpdesk support, and managing projects. Candidates should possess a diploma in Computer Engineering and strong problem-solving and communication skills. Experience in the semiconductor industry is a plus for this position.

Qualifications

• Excellent problem-solving and analytical skills.
• Strong communication skills to explain technical concepts.
• Familiarity with the semiconductor industry is a plus.

Responsibilities

• Configure, install, support, and maintain IT hardware and software.
• Coordinate with customers for software upgrades and OS installations.
• Provide 2nd line support to the Company's customers.

Skills

Problem-solving

Analytical skills

Communication

Helpdesk management programming

Education

ITE / Diploma in Computer Engineering, Network & System

Job description

Key Responsibilities:

• To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
• Coordinates with customers to plan and implement software upgrade actions and OS installation
• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
• To follow up procurement & delivery of hardware/software that are required by users
• Direct contribution to operational permanent control framework
• Provides 2nd line support to the Company's customers
• Level two support for server, cisco network infrastructure and printer environment
• Takes responsibility for projects as assigned timelines and deliverables
• Day to day management of the helpdesk - dealing with cases from inception to completion

Qualifications:

• ITE / Diploma Holder in Computer Engineering, Network & System
• Excellent problem-solving and analytical skills..
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
• Programming Skills in helpdesk management is a plus.