IT Helpdesk Associate Engineer

VISIONPOWER SEMICONDUCTOR MANUFACTURING COMPANY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A semiconductor manufacturing company in Singapore is seeking a Helpdesk Support Technician to manage IT hardware and software, provide troubleshooting support, and coordinate with customers. The ideal candidate will have a diploma in Computer Engineering or a related field and at least 1 year of experience in a helpdesk role. This position requires strong problem-solving skills and the ability to communicate technical concepts clearly. The role involves working shifts and ensuring smooth operational support in a dynamic environment.

Qualifications

• Minimum of 1 year of experience in Helpdesk or related roles.
• Familiarity with the semiconductor industry or manufacturing environment is a plus.
• Ability to work 12-hour day-night shifts.

Responsibilities

• Configure, install, and maintain IT hardware and software.
• Provide Helpdesk Support on desktop software and hardware.
• Manage helpdesk cases from inception to completion.

Skills

Problem-solving

Analytical skills

Strong communication skills

Education

ITE / Diploma Holder in Computer Engineering or Network & System

Job description

Key Responsibilities:

• To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
• Coordinates with customers to plan and implement software upgrade actions and OS installation
• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
• To follow up procurement & delivery of hardware/software that are required by users
• Direct contribution to operational permanent control framework
• Provides 2nd line support to the Company's customers
• Level two support for server, cisco network infrastructure and printer environment
• Takes responsibility for projects as assigned timelines and deliverables
• Day to day management of the helpdesk - dealing with cases from inception to completion

Qualifications:

• ITE / Diploma Holder in Computer Engineering, Network & System
• Minimum of 1 years of experience in Helpdesk or related roles.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
• Programming Skills in helpdesk management is a plus.
• Ability to work 12hrs day-night shifts.