IT Helpdesk Agent - Service & Support (Singapore)

IT Solution Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and the ability to thrive in a dynamic, fast-paced IT environment.

Qualifications

• Minimum 1-2 years of experience in call center or customer service.
• Good understanding of IT systems and products.
• Comfortable working shift hours.

Responsibilities

• Resolve customer enquiries, complaints and feedback.
• Document details of issues and customer enquiries.
• Coordinate service orders to field engineers.

Skills

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Team player

Education

Diploma / A Level / Nitec

Job description

An IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and the ability to thrive in a dynamic, fast-paced IT environment.