IT Help Desk Technician - Windows & Cloud Support Expert

HITEC SOURCING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Network Support Engineer to troubleshoot and resolve a variety of technical issues. The ideal candidate has 1-2 years of relevant experience, along with a strong background in Windows/Linux environments and server administration. Key responsibilities include managing issues through to resolution, maintaining documentation, and interacting directly with users to ensure their IT systems function optimally. A BS degree in IT or relevant certifications is required.

Qualifications

• 1-2 years of experience as a Network Support Engineer or similar role.
• Hands-on experience with Windows/Linux/MacOS environments.
• Understanding of computer systems, mobile devices, and tech products.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues.
• Track computer system issues through to resolution.
• Manage and administer Microsoft Windows Servers and Office 365.
• Prepare accurate reports and documentation.

Skills

Problem-solving skills

Excellent communication skills

Ownership of issues

Education

BS degree in Information Technology, Computer Science

Certification in Microsoft (MCSE)

Tools

Cisco Switches

Windows Server

Office 365 Services

Job description

A technology solutions provider in Singapore is seeking a Network Support Engineer to troubleshoot and resolve a variety of technical issues. The ideal candidate has 1-2 years of relevant experience, along with a strong background in Windows/Linux environments and server administration. Key responsibilities include managing issues through to resolution, maintaining documentation, and interacting directly with users to ensure their IT systems function optimally. A BS degree in IT or relevant certifications is required.