IT Help Desk Engineer

Alphaeus Pte. Ltd.; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is looking for an IT Service Desk Engineer to deliver remote IT support via phone, email, and chat. The successful candidate will provide first-level troubleshooting and manage user accounts. A good command of English and at least a NITEC qualification are required for this role.

Qualifications

• Must possess excellent communication skills in English.
• NITEC or Higher NITEC qualification in relevant field.

Responsibilities

• Provide remote IT support to end users through calls, emails, or live chat.
• Ensure accessible, timely, and effective service.
• Troubleshoot and resolve technical issues.

Skills

Good command in English

Education

NITEC/Higher NITEC

Job description

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues.

Responsibilities

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements

• Good command in English to liaise with different entities.
• Candidate must possess at least NITEC/Higher NITEC and above.