IT Executive, POS Operations

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A confidential employer in Singapore is looking for an IT Support Specialist to provide first-level support for POS systems and IT issues across multiple outlets and HQ. The ideal candidate should have at least one year of relevant experience and a diploma or degree in Computer Information Technology or a related field. Strong communication skills and problem-solving abilities are essential. This position requires both on-site and remote support including after-hours work.

Qualifications

• Minimum 1 year of relevant experience in IT support or similar roles.
• Knowledge of POS systems is important.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide 1st level end-user support for all IT systems.
• Coordinate with vendors for troubleshooting.
• Support outlet openings and renovations.
• Document process flows and generate reports.
• Provide on-site or remote support, including after-hours.

Skills

IT support

POS systems

Excel Formula skills

SQL query skills

Problem solving

Interpersonal skills

Education

Diploma/Degree in Computer Information Technology or business-related field

Tools

SAP

Job description

Job Responsibilities:

• Provide 1st level end-user support for POS systems, network, hardware, and software issues across all outlets and HQ.

• Coordinate with external vendors to troubleshoot and resolve technical issues.

• Support and assist in outlet openings or renovations.

• Assist in documenting process flows, test case scenario and training guides when required.

• Provide and generate reports when required.

• Provide on-site or remote support, including after-hours or weekend responsewhenrequired.

• Other ad-hoc jobs as and when required.

Job Requirements:

• Minimum 1 year of relevant experience.

• Diploma/Degree in Computer Information Technology, business related.

• Knowledge and working experience in IT support, POS system or similar role.

• Knowledge in SAP system is an advantage.

• Knowledge in Excel Formula skills, basic SQL query skills.

• Strong problem solving and diagnostic skill with initiatives.

• Self-driven and high independent.

• Strong communication and interpersonal skills.