IT Executive

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A luxury hotel in Singapore is seeking an IT Executive to manage day-to-day IT operations. The role involves troubleshooting hardware and software issues, supporting desktop and network systems, and providing technical support to both staff and guests. The ideal candidate should have a diploma in IT, at least 1 year of relevant experience, and proficiency in Microsoft Office. This position requires strong communication skills and a service-oriented mindset. The hotel offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum 1 year of relevant experience in IT support or operations.
• Good command of spoken and written English.
• Strong working knowledge of Windows Operating Systems and networks.

Responsibilities

• Provide first-line IT support for all hotel employees.
• Troubleshoot and support Windows Servers and desktop environments.
• Install, configure, and test new workstations, printers, and peripheral devices.

Skills

IT support

Troubleshooting

Service-oriented

Attention to detail

Windows Operating Systems

Education

Diploma in Information Technology or related field

Tools

Microsoft Office

Job description

JOB SUMMARY

The IT Executive is responsible for supporting the day-to-day IT operations of the hotel. This includes troubleshooting issues, maintaining system performance, and ensuring smooth functioning of desktop, server, and network systems. The role provides frontline technical support to both colleagues and guests, ensuring that all IT needs are met promptly, professionally, and in accordance with the hotel’s standards. The IT Executive will also support hardware and software setup, system configuration, and help onboard new users.

WHAT YOU WILL BE DOING

• Provide first-line IT support for all hotel employees, resolving hardware, software, and network issues
• Troubleshoot and support Windows Servers and desktop environments
• Install, configure, and test new workstations, printers, and peripheral devices
• Handle IT-related guest support, ensuring quick and effective resolution of issues
• Perform regular health checks of systems and networks to ensure optimal performance
• Support database backup processes and monitor storage capacity
  YOUR EXPERIENCE AND SKILLS INCLUDE
  • Diploma in Information Technology or related field
  • Minimum 1 year of relevant experience in IT support or operations
  • Good command of spoken and written English
  • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
  • Strong working knowledge of Windows Operating Systems and networks
  • Service-oriented with attention to detail
  • Able to work independently and as part of a team
  • Self-motivated, energetic, and reliable
  • Well-presented and professionally groomed at all times