IT Executive

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm based in Singapore is seeking an IT Technical Executive to provide technical support to learners and staff. Responsibilities include diagnosing hardware and software issues, troubleshooting network problems, and assisting with operating system setups. Applicants should hold at least a diploma in IT and possess strong knowledge of Windows and macOS. This contract role offers a monthly salary of up to $3,080 and requires excellent customer service skills.

Qualifications

• Diploma in IT and above.
• Proven work experience as an IT Technical Executive or similar technical support role.
• Strong working knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office applications and other common software packages.
• Basic understanding of network protocols and troubleshooting.

Responsibilities

• Provide first and second level technical support to learners and staff.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex technical issues to higher level support teams.
• Assist with OS preparation, installation, and maintenance of software applications.
• Troubleshoot network connectivity issues.

Skills

Technical Support

Customer Service

Troubleshooting

Network Knowledge

Education

Diploma in IT

Tools

Windows

macOS

Microsoft Office

Adobe

Job description

Location: Ang Mo Kio / Yio Chu Kang
Working hour: 830am-6pm Mon-Fri
Salary: Up to $3080 per month
Period: 6 months

Responsibilities

• Provide first and second level technical support to Leaners and Staff through various communication channels (Microsoft team, phone, email and in person).
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
• Escalate complex technical issues to higher level support teams as necessary and follow up on their resolution.
• Assist with operating system preparation, installation, configuration, and maintenance of software applications.
• Troubleshoot network connectivity issues, including wired and wireless networks.
• Set up and manage user accounts, access rights and permissions.
• Collaborate with other IT team members to address major IT projects and infrastructure improvements.
• Create and update technical documentation, knowledge base articles, and standard operating procedures.
• Ensure data security and privacy by adhering to company policies and best practices.
• Provide excellent customer service and maintain a positive attitude while assisting end-users with their IT-related needs.

Qualifications

• Diploma in IT and above.
• Proven work experience as an IT Technical Executive or in a similar technical support role.
• Strong working knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office applications, Adobe, and other common software packages.
• Basic understanding of network protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, etc.).