IT Engineer (Level 1 Helpdesk)

TAKENAKA SINGAPORE PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A construction industry company in Singapore is looking for a proactive IT Level 1 Helpdesk Engineer to provide technical support for various hardware and software across departments. Ideal candidates should have a minimum of 3 years in helpdesk roles, possess strong troubleshooting skills, and exhibit excellent communication abilities. This is a 1-year contract position with potential for renewal.

Qualifications

• Minimum 3 years of experience in a similar IT helpdesk role.
• Strong troubleshooting skills and technical knowledge of Windows OS and Office 365.
• Excellent interpersonal skills and the ability to interact with all staff members.

Responsibilities

• Provide first-level technical support for hardware, software, network, and mobile devices.
• Triage and resolve IT-related issues via phone, email, and in-person.
• Maintain documentation of support requests and resolutions.

Skills

Technical support

Troubleshooting

Communication skills

Windows OS knowledge

Office 365 proficiency

Basic networking

Engineering software knowledge

Tools

AutoCAD

Revit

Job description

[1 YEAR CONTRACT ROLE]

Job Summary

We are seeking a proactive and personable IT Level 1 Helpdesk Engineer to join our dynamic team in the construction industry. The ideal candidate will be the first point of contact for technical support, ensuring smooth day-to-day IT operations across all departments. This role requires a self-starter with a strong work ethic and the ability to collaborate effectively with staff at all levels.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and mobile devices
• Troubleshoot and resolve IT-related problems via phone, email, and in-person
• Troubleshoot issues related to Office 365, Windows OS, and basic networking
• Support engineering applications (e.g., AutoCAD, Revit, project management tools)
• Set up and maintain desktops, laptops, printers, and mobile devices
• Assist with onboarding/offboarding of employees including account setup and equipment provisioning
• Maintain accurate documentation of support requests and resolutions
• Escalate unresolved issues to higher-level support when necessary
• Ensure timely follow-up and closure of support tickets.

Requirements

• Minimum 3 years of experience in a similar IT helpdesk role
• Strong troubleshooting skills and technical knowledge of Windows OS, Office 365, basic networking and common engineering software
• Good working attitude with a willingness to learn and take initiative
• Self-starter who can work independently and manage time effectively
• Excellent interpersonal skills and the ability to get along with all staff, including nontechnical users
• Strong verbal and written communication skills
• To be comfortable with 1 year contract role, may/may not be renewable.

Working Location

15A Changi Business Park Central 1, Singapore 486035