IT Desktop Support Specialist (Full-time Support) – Tuas, Singapore

Axiom Technologies; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an IT Desktop Support Specialist to provide technical support to end-users. Responsibilities include troubleshooting hardware/software issues, managing accounts, and ensuring efficient IT services. The ideal candidate has 3-5 years of experience, proficiency in Windows 10/11, and strong customer service skills. This role offers an opportunity for growth in a dynamic environment.

Qualifications

• 3–5 years of experience in IT desktop or end-user support.
• Proficiency in supporting Windows 10/11 and Microsoft Office 365.
• Hands-on experience with remote support tools.

Responsibilities

• Provide Level 1 and Level 2 technical support to end-users.
• Install, configure, and maintain desktops and laptops.
• Troubleshoot hardware, software, network, and application issues.

Skills

Customer service skills

Problem-solving skills

Technical knowledge

Communication skills

Education

Diploma or Bachelor’s Degree in IT or related field

Tools

Windows 10/11

Microsoft Office 365

Remote support tools (e.g., TeamViewer, AnyDesk)

Active Directory

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The IT Desktop Support Specialist will be responsible for providing technical support and assistance to end-users in a corporate environment. This includes troubleshooting hardware and software issues, managing user accounts, and ensuring IT systems and services are functioning efficiently. The ideal candidate should possess strong technical knowledge, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end-users (onsite and remote).
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Manage Active Directory tasks such as user account creation, password resets, and group memberships.
• Support Microsoft 365, Windows OS, VPN, and collaboration tools (e.g., Teams, Zoom).
• Handle IT asset management, including procurement, tracking, and inventory updates.
• Maintain and update IT documentation, user guides, and knowledge base articles.
• Coordinate with vendors for hardware repair and software support as needed.
• Participate in the onboarding/offboarding of employees from an IT standpoint.
• Escalate unresolved issues to higher-level support teams in accordance with SLAs.
• Ensure compliance with IT policies, security standards, and best practices.

Required Qualifications:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 3–5 years of experience in IT desktop or end-user support.
• Proficiency in supporting Windows 10/11, Microsoft Office 365, and basic networking.
• Hands-on experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Knowledge of Active Directory, Exchange, SCCM, and endpoint security solutions.
• Strong customer service, communication, and documentation skills.

Preferred Qualifications (Good to Have):

• Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM tools.
• Exposure to Mac OS, mobile device management (MDM), and Intune.

What next?

Note: If you are looking for that next challenge in your career and wish to apply for this role, and are unable to apply via the website, please forward your resume to [e-mail].