IT Application Support Executive

SATA COMMHEALTH; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare organization based in Singapore is seeking an IT application support professional. The role involves managing existing application systems, providing user support, troubleshooting issues, and collaborating with project managers. Applicants should have a Bachelor’s degree or Diploma in Computer Science, along with at least 2 years of relevant experience. Experience in ERP, CRM, and healthcare systems is advantageous. This position offers opportunities to enhance IT solutions and improve system performance.

Qualifications

• Minimum of 2 years working experience in IT application support.
• Experience in software and app development is advantageous.
• Prior experience in healthcare environments, especially with Clinic Management Systems.

Responsibilities

• Support existing application systems and manage daily operations.
• Troubleshoot application functionality or performance issues.
• Collaborate with stakeholders to integrate technical components into business processes.

Skills

IT application support

Business analysis

Vendor management

Troubleshooting

Configuration management

Documentation

Education

Bachelor's degree / Diploma in Computer Science

Tools

ERP systems

CRM systems

Data analytic tools

Job description

Molly moment

Monday to Friday: 8.30am - 5.30pm

Saturday (Remote): 8.30am - 12.30pm

Job Description

Specific (85%)

• Working in a team to provide support for existing application systems, including besides managing daily system operations and account‑related support.
• Assist end‑users in using applications effectively, providing guidance and training when necessary. Point of contact for users experiencing application‑related problems.
• Troubleshoot and resolve issues related to application functionality or performance. Collaborate with vendors or developers to escalant and resolve issues, ensuring effective and timely resolution.
• Carry out system setup, configuration changes or customization to applications to meet user requirements. Ensure proper documentation, software change management and control procedures for all systems.
• Work closely and support project managers to implement new IT application, gathering user requirements ensuring that system implementation meet users’ requirements and within deadline.
• Identify, source and recommend new innovative functionalities and IT solutions that add value to SATA’s future operation needs. Work closely with stakeholders, process owners, and users to integrate technical and application components into business processes.
• Document operational procedures, account management, audits and IT procurement activities. Carry out monitoring and report on application performance and other related metrics.

General (15%)

• Work closely with the infrastructure and network team to ensure maximum system stability and uptime.
• Any other duties, tasks and non‑IT related events as assigned by Head of Information Technology.

Job Requirements

Bachelor’s degree / Diploma in Computer Science, Computer Engineering or equivalent

Minimum of 2 years working experience in IT application support, business analysis and vendor management.

Experience in ERP, CRM, data analytic tools, software and app development will be an added advantage.

Prior working experience in healthcare environment especially in Clinic Management System, knowledge of PACS and RIS systems is a plus point.