IT Application Engineer

CREDIT COUNSELLING SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services organization in Singapore is seeking an IT Application Engineer who will support and optimize IT applications. The ideal candidate will possess a Bachelor’s degree in Computer Science or a related field, with strong skills in business analysis and project management. Responsibilities include providing technical support for applications like UiPath, SharePoint, and MS Teams, along with developing and maintaining SOPs. This role offers a dynamic work environment focused on aligning IT systems with business goals.

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience with database management and RPA (UiPath preferred) is highly desirable.
• Strong understanding of IT systems and enterprise applications.

Responsibilities

• Analyze business processes and requirements to provide effective technology solutions.
• Provide technical support for critical applications, including database management and RPA.
• Develop and maintain standard operating procedures (SOPs) for application support.

Skills

Business analysis

Project management

Database management

UiPath RPA

SharePoint

MS Teams

Communication skills

Time-management

Attention to detail

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

SQL

Automation tools

Job description

The IT Application Engineer will play a key role in supporting and optimizing the company's IT applications and systems. This position requires a versatile individual with a strong foundation in business analysis, project management, and technical application support. The IT Application Engineer will ensure the efficient functioning of enterprise applications, provide support for various platforms (including database management, UiPath RPA, SharePoint, MS Teams), manage vendor relationships, assist with audits, and document standard operating procedures (SOPs). The ideal candidate will work cross-functionally to enhance the business processes, maintain system integrity, and ensure that business and IT requirements are met.

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Key Responsibilities

Business Analysis & Project Management

• Analyse business processes and requirements to provide effective technology solutions.
• Collaborate with stakeholders to identify business needs and translate them into technical specifications.
• Lead and coordinate IT projects from planning through to execution and closure.

Application Support & Documentation

• Provide technical support and maintenance for critical applications, including database management, UiPath RPA, SharePoint, and MS Teams.
• Troubleshoot and resolve system issues in a timely manner, ensuring minimal disruption to business operations.
• Develop and maintain standard operating procedures (SOPs) for application support, IT systems, and related processes.
• Ensure all SOPs are up-to-date and aligned with best practices and compliance requirements.
• Provide training to internal teams on SOPs and application usage.

Key Requirements

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with database management, RPA (preferably UiPath), SharePoint, and MS Teams is highly desirable.
• Strong understanding of IT systems, infrastructure, and enterprise applications.

Skills & Knowledge

• Proficiency in business analysis methodologies
• Experience with process documentation and SOP creation.
• Strong understanding of SQL and database management.
• Familiarity with automation tools (such as UiPath or similar RPA tools).
• Experience with Microsoft SharePoint, MS Teams, and other collaboration tools.

Others

• Strong communication skills (both verbal and written) for interacting with business stakeholders, vendors, and team members.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong organizational and time-management skills.
• Detail-oriented with a focus on accuracy in documentation and reporting.
• Ability to manage relationships and collaborate with internal and external teams effectively.

This role offers a dynamic work environment where the individual will be exposed to various aspects of IT applications, business analysis, and project management. The successful candidate will contribute to the success of the organization by ensuring that IT systems and applications are aligned with business goals and operational efficiency.