ISG Client Solutions, Associate

GENERAL ATLANTIC SINGAPORE FUND MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global investment firm in Singapore is seeking a dedicated individual to join their Investor Solutions Group. In this role, you will support fundraising efforts, manage investor queries, and prepare marketing materials. The ideal candidate should have 3-5 years of experience in client-facing functions, strong project management skills, and the ability to analyze financial data. The position offers a robust benefits program, including medical insurance and retirement contributions.

Benefits

Medical insurance

Retirement savings contributions

Mental health resources

Annual discretionary bonuses

Qualifications

• 3-5 years of experience in an investor-facing role.
• Ability to synthesize financial data into marketing materials.
• Exceptional organisational skills.

Responsibilities

• Prepare and support fundraising materials.
• Deliver high-quality responses to investor queries.
• Coordinate annual LP updates.

Skills

Project management

Client relationship management

Financial data evaluation

Strong communication skills

Detail-oriented

Education

Bachelor’s degree

Job description

Company Overview

General Atlantic is a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established in 1980, General Atlantic continues to be a dedicated partner to visionary founders and investors seeking to build dynamic businesses and create long‑term value.

The firm leverages its patient capital, operational expertise, and global platform to support a diversified investment platform spanning Growth Equity, Credit, Climate, and Sustainable Infrastructure (Actis) strategies. General Atlantic manages approximately $103 billion in assets under management, inclusive of all strategies, as of December 31, 2024, with more than 900 professionals in 20 countries across five regions. For more information on General Atlantic, please visit: www.generalatlantic.com.

About Actis

In October 2024, General Atlantic acquired Actis, which now operates as its Sustainable Infrastructure business alongside its existing strategies in Growth Equity, Credit, and Climate. Actis is a leading global investor in sustainable infrastructure, delivering competitive returns for institutional investors and measurable positive impact for the countries, cities and communities in which it operates. Actis invests in structural themes that support long‑term, equitable growth in defensive, critical infrastructure across energy transition, digitalization transition, and supply chain transformation. The firm’s decades of global experience, operational know‑how and strong culture allows it to create global sustainability leaders at scale. Since inception, Actis has raised $26 billion to invest in a better tomorrow. Actis is a signatory to the United Nations backed Principles for Responsible Investment (UNPRI), an investor initiative developed by the UNEP FI.

The firm has consistently been awarded the highest rating score in the UNPRI independent assessment. You can learn more about Actis at www.act.is.

Purpose of Role

The Investor Solutions Group (ISG) is a global team of approximately 20 professionals who are ultimately responsible for capital raising and managing ongoing relationships with our investors (Limited Partners - LPs). The team operates collaboratively and is broadly structured into two areas:

• The Client Solutions team is responsible for the creation and maintenance of all marketing materials and investor communications. The team drives fundraising content, partnering with firm‑wide stakeholders to develop best‑in‑class materials. The team creates fundraising materials (DDQs, PPMs, marketing collateral, etc), responds to investor due diligence requests, and provides regular fund updates and qualitative responses to Actis’ LPs. The team prepares all presentations for our Annual Investor Meeting and Semi‑Annual Updates. The team also develops market insights with support from our in‑house Macro research team.
• The Sales/Coverage team is primarily responsible for fundraising, generating new LP relationships and widening and deepening existing relations across the world. Our LPs are predominantly institutional investors such as sovereign wealth funds, public pensions, endowments, foundations, trusts, and family offices. The sales team actively markets and nurtures relationships through providing relevant insight, thought leadership and investment solutions.

ISG works with Actis’ all areas of the business to provide required information to its investors through both investment and operational due diligence (“IDD”). They work closely with investment teams based in Actis’ target markets, operations functions including compliance, legal, HR, and Actis’ finance and funds services teams based in Delhi.

This opportunity will support the ISG team in a wide variety of activities and provide an exceptional learning opportunity to develop their skills in fundraising, investor relations and develop knowledge across the assets and geographies in which Actis invests.

Main Responsibilities

• Support the preparation and ongoing support for Actis’ fundraises and separate co‑investment opportunities (materials preparation, coordination with investment team).
• Leading the delivery and oversight of DDQ responses for Actis’ current ongoing fundraises.
• Oversee the delivery of insightful market, fund and portfolio company data and analysis to existing investors, principally via fund update presentations but also to explore the use of webinars, conference calls etc.
• Co‑ordinating and delivering prompt responses to all existing investor queries.
• Delivering high quality annual meetings / semi‑annual LP updates.
• Preparation of market / portfolio analysis necessary to enhance the development and management of investor relationships.
• Support senior leadership on business development activities including a wide array of special projects.
• Participating in regular fund updates in person or via conference calls.
• Support, coach and mentor analysts and associates within the team.

Knowledge

• The individual will likely have at least 3–5 years of professional experience, ideally in an investor facing client function.
• Ability to evaluate financial data and synthesize into well‑written marketing collateral.
• Exceptional project management and organisational skills.
• Strong relationship building skills.
• Have a strong work ethic and an eye for detail.
• Someone with a high level of motivation, integrity, energy and enthusiasm, who can also work proactively and autonomously to deliver successfully within short time‑frames is crucial.
• An ability to communicate and present in an articulate manner and logically.
• An ability to identify potential improvements, to enhance process and efficiency in delivery.

Personal Attributes

• Personal attributes are representative of Actis Values: Accountability, Collaboration, Transparency, Inclusion, Sustainability.
• A team player, accustomed to working collaboratively in a multidisciplinary working environment.
• Pragmatic, constructive and solution‑oriented in approach.
• Self‑motivated with high levels of energy and adaptability.
• High emotional intelligence, able to influence others.
• Low ego, respectful and inclusive.
• Results‑orientated.
• Open‑mind, intellectual curiosity, analytical approach, and an eagerness to problem‑solve.
• Willingness to be flexible and adaptable across a range of projects.
• Ability to ‘own’ projects and be responsible for their delivery.

Benefits

General Atlantic offers a robust reward program to all employees that will support you and your family, maintaining fulfilling, secure and healthy lives now and into the future, which includes but is not limited to medical insurance, retirement savings contributions, mental and physical health resources and an equal pay program. Additional reward programs, such as annual discretionary bonuses and long‑term incentive programs, are available for eligible employees and are offered as recognition for performance and one’s contributions toward the organization’s success.

Equal Opportunity Employer

General Atlantic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

By completing this application, you are consenting to General Atlantic's processing and use of your personal data. Information on how General Atlantic will use and process your data can be found here: https://www.generalatlantic.com/privacy-notice/