IP Network Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Network Incident Manager to handle escalations and troubleshoot complex network issues. The ideal candidate will possess a strong background in networking, including protocols and technologies, along with excellent problem-solving and communication skills. Responsibilities include managing incidents under pressure and working closely with support teams and vendors. A degree in engineering or computer science is required, along with relevant certifications for added advantage.

Qualifications

• In-depth understanding of networking concepts like Routing, Switching, WLAN/LAN/WAN.
• Hands-on experience with troubleshooting network-related problems.
• Logical thinking for isolating root causes of complex network issues.

Responsibilities

• Manage network incidents from escalation to resolution.
• Work with infra tower teams for troubleshooting.
• Handle critical network incidents under pressure.

Skills

Network troubleshooting

Communication skills

Problem analysis

Education

Diploma or Bachelor's degree in engineering or computer science

Tools

Routers

Switches

Job description

Responsibilities

1. Management of network incidents escalations from L1/L2, incident and problem and security incident response.
2. Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.
3. Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.
4. Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.
5. Attend to conference calls with other support teams for problem identification and resolutions.
6. Must have good communication skills and able to work independently.
7. Must adhere to process and policies of the Bank.
8. Able to work under pressure and with minimal supervision.

Qualifications

1. Diploma or Bachelor's degree in engineering or computer science
2. In-depth understanding of the networking concepts - Routing, Switching, WLAN/LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP etc.
3. Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents.
4. Advanced hands-on experience on troubleshooting complex network problems.
5. Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
6. Knowledge of advanced network technologies like VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, SDWAN etc will be added advantage

Preferably

• Certified with HCIE or CCIE and above
• Experience in bank / financial institute change process will be a bonus