Investigator Services Assistant (Korean Speaking Representative)

ThermoFisher Scientific; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global biotechnology company in Singapore is seeking an Investigator Services Assistant. This role involves supporting investigator sites in clinical trials through effective communication and training. The candidate must have a secondary school diploma or equivalent, a minimum of 2 years of relevant experience, and fluency in both English and Korean. Strong data entry and interpersonal skills are essential, as well as the ability to manage training materials. This position plays a critical role in ensuring compliance with study protocols and timely responses to site inquiries.

Qualifications

• High/Secondary school diploma or equivalent required.
• Relevant formal academic/vocational qualification preferred.
• Previous relevant experience of at least 2 years required.

Responsibilities

• Act as the point of contact for sites, ensuring accurate and timely communication.
• Train sites on protocol aspects to ensure smooth data flow.
• Notify sites of critical values/study specific requirements.
• Answer incoming phone calls and resolve exceptions.
• Monitor and escalate site issues to project management.

Skills

Accurate data entry skills

Intermediate computer skills including Microsoft Office

Analytical skills

Interpersonal skills

Time management skills

Client and phone service skills

Excellent verbal communication skills in English

Fluency in Korean

Education

High / Secondary school diploma or equivalent

Job description

Work Schedule

Other

Environmental Conditions

Office

Job Description

As an Investigator Services Assistant you will provide support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials.

Summarized Purpose

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials.
• Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time.

Essential Functions

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner.
• Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible.

Education and Experience

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

Knowledge, Skills and Abilities

Accurate data entry skills with intermediate computer skills including Microsoft Office - Strong analytical, interpersonal and time management skills - Strong client and phone service skills - Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique - Excellent verbal communications and customer service skills in the English language - and mandate to be in fluent either in Korean

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.