Inside Sales Coordinator (Tuas)

Focal Search Pte Ltd; Singapore; On-site; SGD 36,000 - 72,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a proactive candidate for a customer service role. Responsibilities include responding to inquiries, managing sales documentation, and coordinating with various teams to ensure timely deliveries. The ideal candidate should have a GCE "O" or Nitec Level education and be skilled in Microsoft Office, particularly in a hybrid work environment. Experience with SAP is advantageous. Join a dynamic workplace focused on achieving sales targets.

Qualifications

• Strong communication skills for customer inquiries via email or phone.
• Ability to manage sales orders in ERP systems.
• Experience in generating sales reports and forecasts.
• Willing to work in a hybrid setup in an MNC environment.

Responsibilities

• Respond to customer inquiries and manage follow-ups.
• Coordinate delivery schedules with warehouse and procurement teams.
• Generate sales reports and maintain customer records.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure pricing, discounts, and terms are accurate in all documents.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales with Sales team.
• Handle customer feedback, returns, or complaints and escalate when needed.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties.

Skills

Customer service

Sales coordination

Problem-solving

Microsoft Office

Education

GCE 'O' or Nitec Level

Tools

SAP

SAP

Job description

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalate when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving
• Hybrid work after confirmation
• MNC environment