Inside Sales Coordinator (IT Solutions/Services)

MTC Consulting Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Customer Support Specialist to manage customer inquiries and assist the sales team in generating leads and preparing proposals. The ideal candidate should have knowledge of IT products and strong communication skills. This role offers a basic salary of up to $4,000 with AWS and variable bonuses.

Benefits

AWS

Variable bonuses

5-day work week

Qualifications

• Experience in customer service and sales support roles is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Support the sales team with lead generation and proposal preparation.
• Assist with sales and marketing initiatives.
• Notify delivery schedules to customers.
• Resolve customer issues and escalate complex problems.
• Maintain accurate records in CRM systems.
• Build relationships with vendors and suppliers.
• Coordinate with internal departments for order processing.
• Collaborate with the Technical team for product information.
• Stay updated on product knowledge and pricing.
• Work with Finance on outstanding payment follow-up.

Skills

Knowledge of IT products, services and solutions

Job description

Basic up to $4,000

AWS + VB

Location: Bukit Merah

5 Day work week

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Support the sales team with lead generation, appointment setting, pipeline management, preparing quotes, proposals, and sales presentations to customers.

• Assist with sales and marketing initiatives, including trade shows, promotional events and product launches.

• Notifying delivery schedule details & consignment updating to customers and sales staff.

• Resolve customer issues and escalate complex problems to appropriate departments.

• Maintain accurate records of customer interactions, sales activities, and transactions in CRM systems.

• Interfacing with vendors / suppliers and building up relationships

• Coordinate with internal departments, such as system setup, logistics and finance to ensure smooth order processing and delivery to customers.

• Collaborate with Technical team to ensure accurate and detailed product information is provided to clients

• Stay updated on product knowledge, pricing, and promotional offers.

• Work closely with Finance team in outstanding payment follow up.

Job Requirements

• Knowledge of IT products, services and solutions.

Interested applicants, click APPLY NOW 87959166

Only shortlisted applicants will be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R23118077 | Spencer Lee