Infrastructure Service Delivery Manager _ Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced Infrastructure Service Delivery Manager to oversee service delivery for a major client in the banking sector. The ideal candidate will have over 10 years of experience managing IT infrastructure and network technologies, ensuring high service availability. This role demands strong stakeholder management skills and the ability to handle critical operations, including weekend support. Join a dynamic team at the forefront of technology solutions.

Benefits

Weekend support compensation

12-month renewable contract

Qualifications

• 10+ years of experience in IT Infrastructure or Service Delivery.
• Strong background in network technologies (LAN, WAN, etc.).
• Experience in managing large-scale projects in a banking environment.

Responsibilities

• Oversee infrastructure service delivery and compliance.
• Manage network refresh initiatives and data center projects.
• Coordinate with vendors and resolve escalations.

Skills

IT Infrastructure Management

Service Delivery Expertise

Stakeholder Management

Network Technologies

Process Improvement

Flexibility in Operations

Education

ITIL Certification

PMP Certification

CCNP/CCIE Certification

Job description

Overview

Service Delivery Manager – Infrastructure

Employer: NTT DATA Singapore (12-month renewable contract) -- Deployment at a leading global bank in Singapore

Location : Central

Interested candidates are kindly requested to email their CV with their experience to [e-mail]

We are seeking an experienced Infrastructure Service Delivery Manager (SDM) to join our client’s technology team. The role requires a strong background in network technologies and IT infrastructure, with proven ability to deliver large-scale projects and ensure high service availability in a demanding banking environment.

The ideal candidate will be a hands-on leader with excellent stakeholder management, strong accountability, and flexibility to handle critical operations including weekend support.

Key Responsibilities

• Oversee end-to-end infrastructure service delivery, ensuring compliance with SLAs and internal governance standards.
• Manage network refresh initiatives, office relocations, and data center projects across APAC.
• Drive incident, change, and capacity management processes, ensuring smooth BAU operations.
• Coordinate with vendors, service providers, and internal teams to resolve escalations and deliver solutions.
• Demonstrate a high level of responsibility and accountability in project execution and service continuity.
• Prepare and present regular updates to stakeholders, including senior management.
• Identify opportunities for process improvement, automation, and service optimization.
• Lead governance meetings, track metrics, and ensure continuous compliance with bank and regulatory standards.

Requirements

• 10+ years of IT Infrastructure / Service Delivery experience with a strong background in network technologies (LAN, WAN, WLAN, firewalls, load balancers, VPN, NAC, SD-WAN).
• Proven experience in delivering network refresh, office relocations, and data center projects.
• Strong understanding of ITIL service management processes.
• Ability to work independently with minimal supervision after initial training.
• Excellent communication, articulation, and flexibility in managing stakeholders and handling escalations.
• Experience working in banking or regulated environments preferred.
• Certifications such as ITIL, PMP, CCNP/CCIE or equivalent will be an advantage.

Contract Terms

• 12-month renewable contract under NTT payroll, deployed to the client site.
• Work schedule includes weekend support (~35 weekends annually) with compensatory time off provided.