Infrastructure Senior Tech Analyst - C12 - SINGAPORE

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A financial services firm in Singapore is looking for an Infrastructure Senior Technology Analyst to oversee Middleware Web Hosting support and ensure service availability for a large number of applications. Candidates should have 9-12 years of experience in Infrastructure Technologies and possess strong operational and technical skills. The role requires both teamwork and independent judgment. This position is full-time with significant responsibilities in technical direction and compliance.

Responsibilities

• Co‑ordinate day‑to‑day operational support for 2500+ Webhosting instances.
• Plan, install, and maintain webhosting products efficiently.
• Provide technical support to data centre operations personnel.
• Co‑ordinate project plans and activities with user and technology management.
• Participate in global Webhosting initiatives and meetings.

Skills

Operational process change

Technical communication

Analytic skills

Ability to work under pressure

Education

Bachelor’s/University degree

Tools

WebSphere Application Server

IBM HTTP Server

Tomcat

Apache HTTP Server

Weblogic

Shell scripting

Python scripting

Job description

Overview

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with Middleware Web Hosting support, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues, and execute administrative tasks.

Responsibilities

• Able to co‑ordinate day‑to‑day operational support and 24x7 out‑of‑office support of 2500+ Webhosting instances used by 200+ Global Wealth and USPB applications, co‑ordinate in strategic and customer initiatives to maintain service availability, co‑ordinate in maintaining sector risk and compliance posture, and participate in sector technology initiatives.
• Plan, install, and maintain webhosting products to ensure an efficient data processing environment.
• Interface with outside vendors to co‑ordinate software problem resolution and pro‑active patching.
• Perform system performance monitoring and tuning; participate in capacity planning and products configurations.
• Provide technical support to both systems development and data centre operations personnel.
• In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel.
• Act as manager for systems projects, coordinating team activities, with systems development and data centre operations personnel.
• Assist in evaluating, recommending, acquiring, and installing new software or software upgrades.
• Co‑ordinate project plans and activities with user and technology management.
• Co‑ordinate and participate in Continuity Of Business drill.
• Perform proper prioritization and evaluation of business requirements prioritizing according to the order of Franchise Critical, Gold, Silver, and Bronze applications.
• Responsible to take ownership and drive multiple challenging tasks assignment across all CTI ASPAC Datacenter teams.
• Participate in global Webhosting initiatives, meetings and projects.
• Responsible for overall operating system applications.
• Contribute to technical direction and strategic decisions.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 9‑12 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement.
• Ability to communicate technical concepts to non‑technical audience.
• Ability to work with virtual and in‑person teams, and work under pressure or to a deadline.
• Experience in a Financial Services or large complex and/or global environment preferred.
• Effective written and verbal communication skills.
• Effective analytic/diagnostic skills.

Education

• Bachelor’s/University degree or equivalent experience.

Additional Technical Skills

He/She should be good in WebSphere Application Server support, IBM HTTP Server, Tomcat, Apache HTTP server and Weblogic. Along with Middleware web product good knowledge of Load Balancer and Firewall knowledge. Cloud technology understanding also needed. He/She should be good hands on writing shell scripts and Python scripts. Good understanding of Load Balancer and Firewall works must have.

Job Family Group

Technology

Job Family

Infrastructure

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

EEO & Accessibility

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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