Impact Lead, Head of operations and communication

ITSRAININGRAINCOATS LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading non-profit organization in Singapore is seeking an Impact Lead, Head of Operations & Communications. This role manages daily operations, coordinates outreach and volunteer activities, and develops communication strategies to advocate for migrant worker welfare. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for social impact. Join a mission-driven team in a dynamic environment where execution meets empathy, fostering meaningful change at scale.

Benefits

Mission-driven work

Dynamic environment

Opportunity for substantial impact

Qualifications

• Proven experience in operations, communications, or programme management, preferably in non-profits.
• Strong leadership skills to drive teams and manage volunteer groups effectively.
• Excellent written and verbal communication abilities.
• Detail-oriented and highly organized, with a process-driven mindset.
• Ability to multitask and remain calm under pressure.
• Initiative and independence in work practices.
• Passionate about migrant worker welfare.

Responsibilities

• Oversee and optimize daily operations across all programmes and outreach activities.
• Develop consistent communications plans for various channels.
• Lead operations and communications team members effectively.
• Work with leadership to define yearly objectives and operational priorities.
• Support relationships with NGOs and community groups for operational enhancement.

Skills

Operations Management

Leadership

Communication

Volunteer Coordination

Data Analysis

Job description

Impact Lead, Head of Operations & Communications — It’s Raining Raincoats

About the Role
This role leads the operational heartbeat and communication strategy of the organisation. It requires someone who can build structure, strengthen processes, coordinate volunteers at scale, and communicate with clarity, compassion, and purpose. You will manage day-to-day operations, design efficient workflows, oversee outreach and messaging, and ensure smooth execution across all initiatives supporting migrant workers.

Key Responsibilities

Operations Leadership

• Oversee and optimise daily operations across all programmes, events, and outreach activities.
• Build clear, scalable processes for volunteer engagement, donations, distributions, and partnerships.
• Coordinate logistics, including inventory, procurement, scheduling, and on-ground execution.
• Implement performance tracking systems and operational dashboards.
• Ensure compliance with internal guidelines, safety protocols, and external regulatory requirements.
• Manage cross-functional coordination between field teams, volunteers, partner organisations, and stakeholders.

Communications Strategy

• Develop and execute a consistent communications plan across social media, email, press, community channels, and stakeholder messaging.
• Craft storytelling that highlights impact, strengthens trust, and builds awareness around migrant worker issues.
• Oversee content creation: posts, videos, newsletters, campaign messages, and public statements.
• Manage media relationships and handle press engagements.
• Ensure all communication aligns with the organisation’s mission and values.

People & Volunteer Management

• Lead and mentor operations and communications team members.
• Strengthen volunteer onboarding, training, deployment, and support systems.
• Foster a culture of collaboration, empathy, and accountability.
• Support conflict resolution, team coordination, and workload planning.

Strategic Planning

• Work with leadership to define yearly objectives, operational priorities, and long-term organisational development.
• Identify gaps, propose improvements, and execute initiatives that raise efficiency and impact.
• Analyse data, measure outcomes, and generate periodic reports for leadership and donors.

Partnerships & External Relations

• Support relationships with NGOs, government bodies, corporate partners, and community groups.
• Represent the organisation at meetings, events, and public engagements.
• Strengthen partnerships that enhance programme reach and operational support.

Requirements

• Proven experience in operations, communications, or programme management (non-profit experience is an advantage).
• Strong leadership skills with the ability to drive teams and manage large volunteer groups.
• Excellent written and verbal communication skills.
• Highly organised, detail-oriented, and process-driven.
• Ability to multitask and manage high-pressure situations with calm and compassion.
• Strong sense of initiative and ability to work independently.
• Passionate about migrant worker welfare and committed to social impact.

What This Role Offers

• The opportunity to lead the operational backbone of one of Singapore’s most impactful migrant-worker support organisations.
• A dynamic environment where compassion meets execution.
• The chance to build meaningful change at scale.
• A mission-driven team that values empathy, integrity, and community.