ICT Executive / Help Desk Specialist [Woodlands school ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology support firm in Singapore is looking for a dedicated technical support personnel to manage ICT systems and provide frontline assistance. Candidates should have a Diploma in IT or related fields, with a minimum of 1 year experience in similar roles. Responsibilities include supporting device management applications, conducting routine maintenance, and delivering on-site technical support during events. Proficiency in Microsoft Office applications is required along with troubleshooting skills.

Qualifications

• Proficient with ICT/AV setup and troubleshooting.
• Basic knowledge of asset and inventory management is advantageous.
• Must have at least 1 year of relevant experience.

Responsibilities

• Support the Personalised Digital Learning Programme Device Management.
• Provide frontline technical support to staff and students.
• Conduct routine checks and maintenance on ICT equipment.

Skills

Proficient with ICT/AV setup and troubleshooting

Basic knowledge of asset and inventory management

Basic image and photo editing skills

Basic Video & Audio editing

Education

Diploma in Computer Science, IT, Engineering or other relevant fields

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Monday to Thursday: 7:30am to 5:00pm

Friday: 7:30am to 4:30pm

Full time

$2500 - $3500 (depend on exp)

Job Responsibilites

A. Areas of Technical Support

1. Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.
2. Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad-hoc wall-to-wall inventory checks.
3. Support other school ICT systems required for daily operations, including vendor-provided systems for fault reporting and technical support.

B. Frontline Technical Support & Service Delivery

1. Provide frontline technical support to staff and students on their devices at school locations, including troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.
2. Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on-site technical support including photography and videography services.

C. Asset Management, Deployment, & Maintenance

1. Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.
2. Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.
3. Set up and configure school devices for issuance or deployment to staff and students.

D. Reporting, Compliance, and Project Support

1. Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.
2. Follow all processes and documentation requirements specified by the school.
3. Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

E. Content Management & End-User Training

1. Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.
2. Maintain the school's media data in designated sharing folders. In additional to the above scope, the personnel should be:
3. Willing to follow school’s processes and perform assigned tasks
4. Willing to learn new skills and systems

Job Requirement

• At least a Diploma in Computer Science, IT, Engineering or other relevant fields
• Proficient with ICT/AV setup and troubleshooting
• Basic knowledge of asset and inventory management
• Microsoft Word (Advance)

• Microsoft Excel (Advance)
• Microsoft PowerPointAdvance)
• Basic image and photo editing skills
• Basic Video & Audio editing
• Must have at least 1 year of relevant experience (e.g., ICT Executive or Trainer in schools)
• Working experience with Secondary Schools will be an advantage.