i-Security Engineer [Cybersecurity | Network Performance | Post-Sales Support | Project Impleme[...]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a qualified individual for an IT support role focused on post-sales activities for Cybersecurity products. The ideal candidate will have at least 1 year of experience in network support and administration, along with relevant certifications. Responsibilities include on-site implementation, technical support, and maintaining strong communication with stakeholders. Interested candidates should send their resume to the provided email.

Qualifications

• 1 year of relevant experience in IT, providing network support and administration.
• Knowledge and hands-on experience in networking, including routing and switching technology.
• Possess CCNA or CCSA certification.
• Willingness to learn new technologies and work extended hours, including standby duties.
• Diploma in Cyber Security, Computer Science, Computer Engineering, or related field.

Responsibilities

• Responsible for post-sales activities of Cybersecurity or Network Performance Monitoring products.
• Participate in large-scale local and regional project implementations.
• Provide on-site implementation services including testing, deployment, and documentation.
• Deliver technical support to ensure customer satisfaction.
• Analyse and clarify customer queries through troubleshooting and researching knowledgebase articles.
• Be on routine standby to support 24×7 maintenance calls.
• Communicate issues clearly to internal and external stakeholders.
• Maintain strong written and verbal communication to support technical documentation.

Job description

Job ID

[Job ID: 1093349]

Responsibilities

• Responsible for post-sales activities of Cybersecurity or Network Performance Monitoring products.
• Participate in large-scale local and regional project implementations.
• Provide on-site implementation services including testing, deployment, and documentation.
• Deliver technical support to ensure customer satisfaction.
• Analyse and clarify customer queries through troubleshooting and researching knowledgebase articles/known issues.
• Be on routine standby to support 24×7 maintenance calls.
• Communicate issues clearly and concisely to internal and external stakeholders.
• Maintain strong written and verbal communication to support technical documentation and client interaction.
• Perform any other ad-hoc duties as assigned.

Requirements

• 1 year of relevant experience in IT, providing network support and administration.
• Knowledge and hands-on experience in networking, including routing and switching technology.
• Possess CCNA or CCSA certification.
• Willingness to learn new technologies and work extended hours, including standby duties.
• Diploma in Cyber Security, Computer Science, Computer Engineering, or related field.

To apply, kindly send your updated resume to:
[e-mail]

We regret that only shortlisted candidates will be notified. However, all applications will be kept in our database for future opportunities.

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